Richard Heath & Associates
RHA creates outreach and enrollment strategies around excellent customer experiences. Individual behavioral choices will ultimately determine your project's impact. With this in mind, RHA assesses the quality of every customer touch point, from the first phone call or door-knock to the final inspection or survey.
RHA considers program objectives in the context of the lifetime value of each customer, giving clients valuable insight to hard-to-reach customer segments and giving customers a reason to be loyal and stay interested. We respect customers, utilizing culturally- and linguistically-appropriate marketing strategies that promote understanding and increase participation in projects.