Mental Health Family Services Coordinator

Why Join Contra Costa Health?

The Contra Costa Health Department is offering excellent employment opportunities for dynamic and experienced individuals that are ready to serve the community in the Mental Health Family Services Coordinator position. The department currently has six (6) vacancies in the Health, Housing & Homeless Services Division (H3) Division located in Martinez, CA.

The Mental Health Family Services Coordinator will support housing and outreach programs by working closely with multidisciplinary teams to coordinate services, participate in case conferences, and ensure documentation and quality standards are met. They will also engage in community outreach, help track program performance, and collaborate across systems to promote housing stability, service engagement, and overall program effectiveness.

Health, Housing & Homeless Services (H3) leads the County’s systemwide response to homelessness, including administration of the Continuum of Care (CoC) program and the County’s Homeless Information Management System (HMIS). Additionally, this program has oversight of emergency shelter programs, supportive housing, California Advancing and Innovating Medi-Cal (CalAIM) services, Coordinated Outreach, Referral, and Engagement (CORE) program, and the County’s street-based outreach initiative.

We are looking for someone who:

• Can collaborate effectively with County departments, community-based organizations, local jurisdictions, and service providers
• Has the ability to analyze how policies, funding, and operations intersect to improve homelessness response outcomes
• Can confidently translate complex requirements into practical guidance for providers, field teams, and stakeholders
• Has the ability to apply performance measures, reports, and trends to strengthen programs and identify service gaps
• Values equity, inclusion, and trauma-informed approaches when working with diverse populations
• Thrives in high-visibility, high-impact, public service environments

What you will typically be responsible for:

• Coordinating services and referrals across housing, behavioral health, and social service systems to connect people to care and housing
• Serving as a liaison with County programs and community partners to support operations and resolve service barriers
• Overseeing day-to-day operations for assigned housing or outreach programs to ensure regulatory and funding compliance
• Monitoring program performance and outcomes and recommends improvements to service delivery.
• Participating in interagency coordination and community engagement to support homelessness response goals.
• Interviewing, providing recommendations for hire, training, supervising, and evaluating staff delivering housing and outreach services

A few reasons why you might love this job:

• Your work will directly influence how homeless response systems function countywide
• You get to support cross-sector partnerships, including housing providers, outreach teams, behavioral health, cities, and nonprofit partners
• You will gain experience in federal compliance, performance management, community partnerships, and policy implementation
• You will be part of teams who work to improve coordination across systems to develop more stable housing outcomes for Contra Costa unhoused residents

A few challenges you might face in this job:

• Working with multiple funding sources and following program rules at the federal, state, and local levels requires close attention to details of requirements and deadlines.
• Coordinating work across many partners, including service providers, outreach teams, and County departments, which can be challenging to balance competing priorities
• Limited housing resources require making thoughtful decisions about how to use available options when demand exceeds supply
• Accurate and timely data requirements from multiple partners while maintaining consistent reporting can be challenging
• Due to the high visibility of homelessness services with the public and community leaders, this role requires a steady, professional approach when addressing concerns or questions

Competencies Required:

• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Using Technology: Working with electronic hardware and software applications
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Self-Management: Showing personal organization, self-discipline, and dependability
• Oral Communication: Engaging effectively in dialogue
• Presentation Skill: Formally delivering information to groups
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Coaching & Developing Others: Supporting others in stretching and expanding their capabilities
• Leadership: Guiding and encouraging others to accomplish a common goal
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace

To read the complete job description, please click here. The eligible list established from this recruitment may be used to fill future openings for up to 6 months.

MINIMUM QUALIFICATIONS

Education: Possession of a Bachelor’s Degree from an accredited college or university with a major in psychology, counseling, or a closely related field.

Experience: Two (2) years of Full-Time experience, or its equivalent, providing advocacy services in a mental health program.

Substitution: An additional year of Full-Time, or its equivalent, experience may be substituted for the required academic major. Additional experience providing advocacy services in a mental health program may be substituted for the required education on a year-for-year basis.

All applicants must include official or unofficial college or university transcripts, or a copy of their degree. Applicants who have attended a foreign or non-U.S. accredited university or college must provide proof of education evaluation completed by a service affiliated with the National Association of Credentials Evaluation Services (NACES) with transcripts. All supporting documents must be scanned and attached to the application at the time of submission.

Desirable Qualifications:

• Experience working with homeless services, housing programs and Continuum of Care (CoC) systems
• Knowledge of federal and state regulations for homeless funding sources such as Housing and Urban Development’s (HUD) Continuum of Care (CoC) Program, service program requirements and grant compliance standards
• Experience with Homeless Management Information System (HMIS) and Electronic Health Record (EHR) data systems
• Ability to coordinate cross-agency and multi-partner initiatives
• Skilled public speaker and meeting facilitator
• Experience working with diverse and underserved populations
• Experienced Project Manager with program development expertise

SELECTION PROCESS

1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

1. Virtual Oral Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online video assessment. The assessment will measure candidates' competencies as they relate to the job. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to: Professional Integrity & Ethics, Self-Management, Oral Communication, Leadership, and Valuing Diversity (Weighted 100%).

The Virtual Oral Assessment is tentatively scheduled to take place via computer (remotely) during the week of May 11, 2026.

The Virtual Oral Assessment will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment, as well as a computer or mobile device with a camera.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org. For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

DATE OPENED: Friday, March 13, 2026 Exam Number: VQSJ-2026A

MINIMUM QUALIFICATIONS

Education: Possession of a Bachelor’s Degree from an accredited college or university with a major in psychology, counseling, or a closely related field.

Experience: Two (2) years of Full-Time experience, or its equivalent, providing advocacy services in a mental health program.

Substitution: An additional year of Full-Time, or its equivalent, experience may be substituted for the required academic major. Additional experience providing advocacy services in a mental health program may be substituted for the required education on a year-for-year basis.