Statewide Health Insurance Benefit Advisors (SHIBA)

A free public service, offered by the Office of Insurance Commissioner, more than 400 SHIBA volunteers

statewide provide free, informed, and impartial Medicare counseling and education to people in their

local communities.

SHIBA staff train and mentor volunteers to educate others about their health care coverage options so

they can make informed decisions. Volunteers answer questions, make referrals, help evaluate and

compare options, facilitate meetings, provide office support, give presentations, provide translation

assistance, perform research, and much more.

To become a SHIBA volunteer, you must be able to ensure client confidentiality, be willing to provide

unbiased information, and you cannot affiliate with any insurance company, agency, product, or service.