Membership and Communications Assistant

The Choice is managing an exciting direct hire search for our client, a highly-regarded membership and policy-focused organization that recognizes accomplished leaders in nursing. This is a new position to help support the busy membership division.

Salary: $57,000

In office schedule: 2 days a week or 8 days a month. Wednesdays in office required, with other in-office days likely on Tuesdays or Thursdays. The office is located in downtown DC.

Qualifications:

• Bachelor’s degree preferred
• Previous professional office experience (at least 1 year through internships, volunteer work, or professional positions)
• Previous experience using a membership database/CRM would be a large plus.
• Friendly, highly organized, customer service-minded, and excellent communicator are a must
• A professional and/or personal interest in healthcare policy, nursing, public health, etc is strongly preferred

Job Duties will include:

Membership and Project Management:

• Support the Senior Membership and Project Manager in operating the annual dues, application, election process, and nomination cycles by responding to member inquiries, processing payments, applications, and providing customer support.
• Tracks membership data and prepares reports
• Supports customer service by answering the organization’s phone line
• Responds to inquiries email inquiries; monitors contact forms submitted through the website
• Makes necessary updates to the membership database
• Provides administrative support to the Senior Membership and Project Manager committee portfolio, including scheduling meetings, maintaining rosters, drafting agendas, meeting minutes, and general logistical correspondence with committee members as needed.
• Support members with customer service needs related to navigating the website and technology (ie logging into membership profiles and using the engagement platforms, etc)

Communications and Marketing:

• Supports the development and distribution of the organization’s internal and external communications including digital, print, and social media content, including creating graphics, and writing copy.
• Tracks content updates for the organization’s website and makes updates in coordination with the Senior Communications and Outreach Manager
• Analyzes website traffic, social media, and email traffic and trends to prepare reportsfor the and support preparation of organizational monthly/quarterly dashboard as needed.
• Provides administrative support to the Senior Communications and Outreach Manager committee portfolio, including scheduling meetings, maintaining rosters, drafting agendas, meeting minutes, and general logistical correspondence with committee members.
• Process, post, and distribute advertisements and job postings for the organization.