Case Manager

Foothill Unity Center (FUCI) is seeking a Case Manager to support our Programs Department. The Case Manager provides trauma informed case management and supervises Case Workers in the delivery of client centered services. This position is responsible for overseeing client intake, assessment, service planning, and ongoing support for individuals and families experiencing poverty, housing instability, unemployment, or other barriers to self sufficiency. A key component of this role is ensuring that clients receive effective employment focused support, including job readiness, workforce navigation, and job development services that help them secure and retain income.

The Case Manager also helps maintain program compliance, supports staff development, and promotes high quality service delivery. This role requires familiarity with the Los Angeles County Coordinated Entry System (CES), HMIS data entry, local homeless and public assistance systems, and community based employment resources. Ideal candidates will hold a Bachelor of Social Work (BSW), with a Master of Social Work (MSW) preferred, and bring strong leadership, empathy, and a deep understanding of the social service landscape in Los Angeles County.

Responsibilities

• Provide trauma informed case management services to clients, including intake, needs assessment, individualized service planning, and referrals in areas such as housing assistance, eviction prevention, employment, job development, food access, and healthcare.
• Supervise and mentor Case Workers by providing daily oversight, coaching, and support to ensure timely, compliant, and high quality service delivery.
• Support the development, implementation, and periodic review of departmental policies, procedures, and workflows, ensuring alignment with best practices, contract obligations, and agency goals.
• Support grant and contract reporting by ensuring accurate program documentation, timely data entry, outcome tracking, and submission of required narratives and supporting materials.
• Support staff onboarding, training, and performance evaluations, while modeling and reinforcing high professional standards.
• Maintain a limited caseload of clients experiencing or at risk of homelessness, including those needing eviction prevention, housing retention, employment support, or related stabilization services.
• Ensure accurate and timely data entry into the Homeless Management Information System (HMIS) and internal databases, including documentation for CES referrals and LAHSA funded services.
• Lead employment focused service strategies within the department, ensuring staff are helping clients access job readiness support, employment resources, workforce programs, and job placement opportunities.
• Develop and maintain relationships with workforce agencies, employers, job training programs, and community partners to expand opportunities for client employment and economic stability.
• Support clients with employment related goals, including resume development, interview preparation, job search navigation, referrals to workforce resources, and coordination with job development partners as appropriate.
• Build and maintain collaborative relationships with community partners and public agencies to facilitate access to homeless prevention services, employment opportunities, and other support systems.
• Represent the organization at CES case conferences, community meetings, outreach events, workforce related meetings, and interagency workgroups.
• Remain current on homeless prevention best practices, Los Angeles County homeless services, CES protocols, workforce development resources, and relevant funding or regulatory updates.
• Develop and maintain positive working relationships with health and social service providers and ensure that staff have accurate and up to date information about access and referral to these services.
• Ensure confidentiality, uphold client rights, and support a client centered and equitable approach to service delivery.
• Perform other duties as assigned by the Director of Programs.

Supervisory:

• This position provides oversight and supervision to members of the case worker team, including but not limited to Case Workers, support staff, interns, and trainees. This role is also responsible for supervising Bachelor of Social Work interns, when applicable

Qualifications:

Education/Experience

An equivalent combination of education and experience is acceptable.

• Bachelor of Social Work (BSW) required.
• Master of Social Work (MSW) preferred.
• A social work degree is required to meet the qualification standards for supervising Bachelor of Social Work interns.
• Minimum of 2 years of case management experience required.
• Prior supervisory or lead experience required.
• Strong experience in job development, workforce navigation, employment services, or related roles required.
• Experience supporting clients facing barriers to employment, housing instability, poverty, or other complex social service needs required.
• Bilingual Spanish, Mandarin, or Cantonese highly preferred.

Required Skills/Abilities

• Strong knowledge of case management principles, service planning, and client engagement practices.
• Demonstrated ability to lead staff in delivering both stabilization services and employment focused interventions.
• Strong understanding of job development practices, workforce systems, and strategies that help clients secure and retain employment.
• Ability to build partnerships with employers, workforce agencies, and community based organizations.
• Outstanding communication skills, including speaking, writing, and listening.
• Strong leadership skills, with the ability to unite, support, and engage staff toward strong performance.
• Ability to relate well to others and demonstrate compassion, empathy, and professionalism.
• Ability to advocate on behalf of the organization and the people it serves.
• Ability to work independently and collaboratively while exercising sound judgment and maintaining confidentiality.
• Ability to interpret and implement policies, procedures, and regulations.
• Excellent time management skills and the ability to manage multiple priorities effectively.
• Ability to work effectively under stressful conditions with people who may be mentally ill, physically disabled, economically disadvantaged, or presenting challenging behaviors.
• Ability to use office equipment and technology systems necessary for the position.
• Ability to successfully complete any job related post offer screenings, background review processes, or other pre employment requirements that are consistent with applicable law and organizational policy.

Certificates, Licenses, Registrations

• If driving is required as part of assigned job duties, a valid California Driver’s License, reliable transportation, and proof of insurance may be required.

Work Environment:

• Work is typically performed in an office environment with a moderate noise level.
• Occasional travel to agency locations, partner sites, employer sites, or client related meetings during the day and occasional evenings or weekends may be required.

Physical Demands:

• Ability to sit, stand, and move as needed to complete requisite paperwork.
• Ability to commute to various client settings in the community, and to other FUCI locations.
• Ability to communicate clearly and effectively both in person and on the telephone.
• Ability to lift and carry up to 20 lbs. of employee and business files.
• Ability to work at a computer terminal for the bulk of the workload for this position.

Interview Process

Candidates selected after application review will go through a multi step interview process:

• Initial interview with our HR & Operations Manager and Director of Programs
• Second interview with select Case Workers, Director of Programs, and HR & Operations Manager
• Final interview with the Director of Programs, HR & Operations Manager, and Executive Director

Equal Opportunity Employer

Foothill Unity Center, Inc. is an equal opportunity employer. We are committed to building a diverse and inclusive team that reflects the communities we serve. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status. We encourage applications from candidates of all backgrounds and experiences.

Foothill Unity Center, Inc. provides a compassionate, team oriented work culture dedicated to serving the community. If a reasonable accommodation is needed during the application process, applicants are encouraged to reach out.

• Health insurance (medical, dental, and vision)
• Paid Time Off (PTO) and paid sick leave
• Roth IRA retirement plan through CalSavers (California’s state retirement program)
• Generous paid holidays
• Life Insurance, Short-Term and Long-Term Disability