Receptionist

Greater Boston Legal Services (GBLS) is committed to fair employment practices. We are proud to employ staff with cultural and linguistic competency to work within a variety of communities.

Greater Boston Legal Services is a social and economic justice-driven organization dedicated to ensuring that all residents of the Greater Boston area are able to meet their basic needs for safety, shelter, and stability. GBLS uses the law to positively change the lives of thousands of low-income clients and their families annually, and to achieve groundbreaking outcomes that challenge the systems that keep people in poverty.

Position: GBLS seeks a full-time Receptionist to join our team. This position serves as the first point of contact for potential and current clients and helps direct them to appropriate resources.

Location: This position is based in our Boston office – 197 Friend Street, Boston, MA 02114 - and it is in person five days a week.

Hours: This position is for 35 hours a week. Normal office operations are Monday through Friday, from 9:00 am to 5:00 pm.

Duties:

• Answer phone and apply protocols to screen callers and understand their needs.
• Using online communications system to connect callers to requested extensions or refer appropriately.
• Keep client information confidential and use discretion.
• Look up client information in online client database and relay information to client and add notes in database.
• Be available between calls to assist with office administrative tasks such as mailing letters, scanning and making labels.
• Provide some interpretation and translation for staff and clients in case of need.
• Greet walk-in clients and respond to their questions.
• Occasionally assist clients with filling out basic forms.

Qualifications:

• Fluency in English and one or more languages spoken by GBLS clients, such as Haitian Creole, Spanish, Arabic, Chinese (Mandarin or Cantonese), Portuguese, Vietnamese, etc.is highly preferred but not required
• Excellent oral and written communication skills and good judgement.
• Ability to maintain professionalism and patience when dealing with high call volume and callers who may be distressed.
• Ability to use computer database to enter information and search for information.
• Ability to use basic functions of Microsoft Word and Excel.
• Willingness and ability to learn where to refer callers.

GBLS offers a generous benefits package, retirement contribution after 2 years of job retention, generous Paid Time Off (PTO) leave, ongoing professional development opportunities and GBLS will pay 98% of the medical insurance premium.

Fluency in English and one or more languages spoken by GBLS clients, such as Haitian Creole, Spanish, Arabic, Chinese (Mandarin or Cantonese), Portuguese, Vietnamese, etc.is highly preferred but not required.