Regional Operations Associate (ROA)

About Share My Meals

Share My Meals (SMM) is an ambitious, mission- and goal-driven nonprofit addressing food insecurity and the environmental impact of food waste. Based in New Jersey and active across New Jersey, New York City, and Eastern Pennsylvania, we recover nutritious, surplus meals and deliver them directly to local communities — turning excess into impact.

As we grow our Meal Recovery Program, we're looking for our next incredible teammate to join our operations team as a Regional Outreach Associate (ROA) to help keep food moving, safely and reliably, from the partners who have it to the communities who need it.

The Role

This is a hands-on role responsible for the day-to-day operations of SMM's Meal Recovery Program. The ROA is the primary point person for volunteers, meal donors, and nonprofit recipient partners, and is responsible for efficiently utilizing our Salesforce technology that runs daily operations. You will plan food recoveries, engage volunteers to sign up for meal transport, schedule drivers and keep the program running smoothly across the region.

What You'll Manage

• Plan and run the daily operations of the Meal Recovery Program, including utilization of our Salesforce-driven system and technology
• Serve as the primary point person for volunteers, meal donors, and nonprofit recipient partners in your portfolio
• Onboard new partner organizations (food donors and recipients) to the meal recovery program
• Schedule and dispatch drivers and volunteers with the necessary equipment to appropriate locations, based on predetermined schedules, partner requests, or immediate needs
• Organize the timely and accurate delivery of food to designated locations, ensuring food safety protocol is respected in all aspects of operations
• Use our Salesforce technology to track equipment and keep account records up to date
• Support volunteers and partners in using Share My Meals’ technology, troubleshooting issues and coaching users as needed
• Compile and update reports on key operational metrics, using data and technology to track performance and flag issues

What You'll Support

• Communicate effectively with internal teams — Volunteer, Outreach, Operations, and Program — to resolve problems, requests for service, or equipment needs
• Provide regular feedback to leadership on the status of operations and any challenges or opportunities
• Provide videos, photographs, and anecdotal stories, and suggest donor prospects, to the Development & Communications team
• Support special projects and initiatives as needed

Who You Are

You are organized, dependable, and energized by keeping complex operations with many components running smoothly. You're comfortable being the go-to person for a wide range of stakeholders, and just as comfortable being hands-on with the technology and tools that keep it all running.

You are:

• Tech-comfortable and quick to learn new systems and platforms, and able to troubleshoot and coach others through them
• A strong organizer and multi-tasker with a track record of setting priorities
• A clear, effective communicator
• Analytical, self-directed, and a sound problem-solver
• Comfortable managing people, preferably volunteers and/or through influence
• Committed to cultural competency and to leading by example
• Dedicated to the mission of Share My Meals

Required Experience

• BA plus one year of related work experience OR three-plus years of related work experience
• Experience collaborating effectively with a variety of different stakeholders, preferably volunteers
• Exceptional communication and relationship-building skills, with the ability to prioritize, negotiate, and work with a variety of internal and external stakeholders in a multi-cultural, team-centered environment
• Ability to use Google Workspace and to learn Salesforce

Preferred

• Project management experience
• Experience in nonprofit, food recovery, or impact-driven organizations

Structure & Logistics

• Job Type: Full Time, Exempt
• License/Certification: Current driver's license and a working vehicle (required)
• Physical Requirement: Able to carry 40 pounds up and down stairs
• Role Type: Hybrid – Based in New Jersey or Pennsylvania and able to travel to and work from Princeton, NJ

Why Join Us?

We are ambitious and mission-driven. Every meal you help recover and deliver directly increases food security and reduces food waste in the communities we serve. If you want to build something meaningful — and keep the wheels turning on the work that makes it possible — we'd love to meet you. We offer a collaborative, innovative team environment and the following benefits:

Performance incentive opportunities

• 401(k) matching program
• Generous PTO & Holidays
• Flexible and entrepreneurial work culture
• Note: Current benefits package does not include employer-sponsored health insurance

To Apply

If you possess these qualifications and are eager to join a mission-driven organization dedicated to increasing food security, we encourage you to apply.

Interested candidates should submit the following materials to smm-search@sharemymeals.org with “Regional Operations Associate” as the subject line:

• Current resume (PDF format, Two page maximum)
• Brief responses to the following questions (PDF format, 250 words maximum per response)
  • Describe a system, process or piece of technology you were responsible for keeping running smoothly. What made it work well, and what did you learn from the times it didn’t?
  • This role involves coordinating volunteers and partners you don't directly supervise. Reflect on a time you got something done through people you had influence over but not authority over. What worked? What didn’t?

Share My Meals is an Equal Opportunity Employer committed to building a diverse, inclusive, and equitable workplace. We encourage candidates of all backgrounds, experiences, and identities to apply.

• 401(k) matching program
• Generous PTO & Holidays
• Flexible and entrepreneurial work culture
• Note: Current benefits package does not include employer-sponsored health insurance