Nonprofit
Details
Description
Nest is a nonprofit committed to helping US and global craft communities grow and thrive. We understand the importance of handcraft and the meaning it can hold for every life it touches. That’s why we connect a community of artisans, retailers and philanthropies to bring the full beauty of craft to the world.
Nest uplifts makers and artisans through tools and resources to develop their entrepreneurial skills, connect with others, and improve their economic independence. By leveraging human-centered design, artisans and makers co-create their experience with Nest based on their business priorities. They are able to drive their experience and match Nest’s resources to their needs. We help handcraft businesses grow by fostering collaborative partnerships that put artisans and makers at the center of transforming business and society. And we celebrate the stories of the people, places and traditions of handcraft that bring us all closer together.
Nest is a fully remote company, so the Operations Manager is vital to our success. The Part-time Operations Manager supports the day-to-day operational and administrative functions of the organization, reporting to the VP of Finance & Operations. This role ensures that Nest’s core systems, tools, and vendor relationships are well maintained, organized, and functioning effectively to support staff across teams. This is a hands-on, detail-oriented role suited for someone who is highly organized, comfortable managing multiple systems at once, and motivated to ensure the organization’s operational infrastructure runs smoothly and reliably.
Role Autonomy & Expectations
Managers remain directed in aspects of their scope of work and receive opportunities to contribute to moderately complex projects and/or processes within the job function, though are not expected to lead these projects autonomously.
Major Roles and Responsibilities
(20%) Vendor & Contract Management
- Manage external state registration service providers (Labyrinth)
- Manage SAM registration via Renewal Support
- Conduct annual or biannual software reviews:
- Evaluate cost, usage, effectiveness and redundancies
- With direction and as needed, negotiate existing vendor contracts renewals which may include but would not be limited to:
- Asana, Slack, G-Suite
- IT/security
- Concur
- DocuSign
- Adobe
- Salesforce
- Microsoft Office Suite
(30%) Communications & Administrative Support
- Serve as administrator for the “Nest Hub” company intranet on Notion
- Heavy logistics and planning support for Nest annual in-person staff retreat
- Manage the info@buildanest.org inbox
- Support logistics for monthly staff meeting and staff gifting (e.g., baby showers)
- With guidance, develop and maintain new systems training materials for staff (e.g., systems onboarding) based on research, guidance, and best practices for effective use across core Nest platforms
- Project management for select data organization and workflow improvement initiatives
- Ensure completed audit and 990 are added to website
(20%) Technology & Systems
- Build and maintain a tech systems inventory:
- Hardware: phones, laptops
- Software: tools, licenses, vendors, integrations
- Track software licenses and renewals; flag unused or underutilized tools
- Monitoring software update notifications across all subscriptions
- Gather internal stakeholder feedback on system pain points and unmet needs
- Renew existing domains via GoDaddy
Qualifications
- 3-5 years of experience in administration, operations, or IT support roles preferred
- Experience managing vendor relationships or contracts
- Comfortable with basic IT and office systems (Google Workspace, Slack, etc.)
- Experience with SaaS platforms (Asana, DocuSign, Salesforce, etc.), a plus
- Basic understanding of data organization and workflows; experience with Zapier or similar automation tools is a plus
- Attention to detail and accuracy in managing records, purchases, and renewals
- Strong organizational and project management skills; ability to track multiple tasks and deadlines
- Self-starter with the ability to work independently
- Flexible and adaptable to project-based work with varying priorities
- Collaborative, proactive, and solutions-oriented
Benefits
This is a PT contracted position.
Level of Language Proficiency
Qualifications
- 3-5 years of experience in administration, operations, or IT support roles preferred
- Experience managing vendor relationships or contracts
- Comfortable with basic IT and office systems (Google Workspace, Slack, etc.)
- Experience with SaaS platforms (Asana, DocuSign, Salesforce, etc.), a plus
- Basic understanding of data organization and workflows; experience with Zapier or similar automation tools is a plus
- Attention to detail and accuracy in managing records, purchases, and renewals
- Strong organizational and project management skills; ability to track multiple tasks and deadlines
- Self-starter with the ability to work independently
- Flexible and adaptable to project-based work with varying priorities
- Collaborative, proactive, and solutions-oriented
