Program Coordinator

About the Greater DC Diaper Bank

The Greater DC Diaper Bank (GDCDB) supports economically vulnerable families in the greater Washington, DC area by collaborating with partners to distribute essential baby and hygiene products and expand access to critical services.

Founded in 2010, GDCDB meets an ongoing need for families, as diapers and other common necessities remain uncovered by social safety net programs like SNAP or WIC. Guided by core principles of dignity, care, learning, and service, GDCDB collects and distributes the supplies and products that families need to be safe, happy, and healthy through its programs. For 2026, GDCDB is focused on strengthening its core diaper distribution program, which provides diaper products of all sizes by leveraging an extensive network to secure diapers through in-kind donations from families and corporations, as well as discounted wholesale purchases.

Diapers and other health essentials provided by GDCDB augment the services and ability of community partners to respond to a family's range of needs. Products are distributed to a partner network of 80+ local nonprofits, government agencies, and faith-based organizations. GDCDB’s simple but powerful model pairs essential goods with these service agencies’ proven interventions to increase engagement and build trust with the families they serve. GDCDB has a significant presence in the District of Columbia and Montgomery County, with a growing footprint in Prince George’s County and across Northern Virginia.

GDCDB is now one of the nation’s largest diaper banks and distributes close to 10 million diapers per year to organizations serving tens of thousands of families throughout the region, filling the current gap in available assistance for families in need. Learn more at greaterdcdiaperbank.org.

Position Overview:

The Program Coordinator provides critical programmatic and general administrative support to GDCDB teams. Additionally, they coordinate community partner relationships and government contracts, program data, order fulfillment, and provide support to the volunteer program. The Program Coordinator reports to the Program Director.

Position Overview:

The Program Coordinator provides administrative and customer support to GDCDB’s program team.

Key Responsibilities:

Programmatic Support & Data Management

• Support monthly processes that enable partners to submit orders and schedule pick-ups and deliveries. Enter orders for County and State government contracts. Provide general support on order fulfillment, as requested.
• Run partner portal orientations; provide technical assistance to partners around ordering, tracking, and reporting data.
• Manage all partner change requests and serve as the point of contact for ordering challenges.
• Coordinate partner data collection including sending out surveys and following up with partners to ensure compliance.
• Manage partner data on diaper orders and diaper distribution, pull and analyze data from Salesforce or Tableau when other staff need them for grant reports or presentations, provide summary reports as requested.
• Send out partner contracts, collect any needed documentation, and schedule GDCDB partner meetings and visits.
• Maintain partner contact information in Salesforce.

Volunteer Coordination

• In collaboration with the program team, set schedule for community and group bundling events; provide pre-event communication and expectations; and run volunteer bundling sessions during the week and on two weekend days per month, on average. Volunteer sessions include conducting volunteer tours of the warehouse.
• Coordinate with the warehouse staff to prepare for and follow up on volunteer bundling sessions.
• Assist Program Manager with administration of Volunteer Local, our platform for volunteer management.

General Customer Service & Administrative Support

• Serve as the main point of contact for all incoming calls and emails to ensure prompt response to partners, volunteers, and community members looking for assistance.
• Other responsibilities as assigned.

Qualifications:

• 1+ year of relevant experience such as working in customer service, with volunteers, or at a nonprofit.
• Excellent customer service, oral and written communications, and relationship building skills.
• Strong detail-orientation, project management, and organizational skills.
• Comfort with managing and interpreting basic quantitative data, including proficient use of Microsoft Excel.
• Experience with a CRM (such as Salesforce) and data visualization software (such as Tableau) strongly preferred.
• Excels working independently and within a team on both routine, recurring tasks and on special projects.
• Enthusiasm for GDCDB’s mission, vision and programs.
• Nonprofit experience a plus.
• Spanish speaking a plus.

Working Location and Times: During the first 90-days in the role, the Program Coordinator is required to work five days a week from offices in Silver Spring, MD. Following the probationary period, and in coordination with the Deputy Director, the Coordinator will be offered the option to work remotely up to two days per week. Additionally, this role will work up to two weekend days per month during which they will adjust their weekday schedule.

GDCDB offers a generous benefits package including health, dental, and vision insurance; paid time off; a monthly technology stipend; and a retirement savings plan with employer contribution.