Operations Coordinator

Advancing Real Change (ARC), Inc. is seeking an Operations Coordinator for its office in Jacksonville, FL. The Operations Coordinator will provide critical support to several program and administrative areas, helping ARC to build capacity and actively pursue its strategic goals. This is not a remote position.

Who we are (and are not)

ARC, Inc. is a dynamic and expanding nonprofit organization dedicated to ushering in empathy, dignity, and equity within and beyond the criminal legal system. Our staff members unearth the life histories of people facing extreme sentences so we can share the truth about our clients with those who decide their fates. Providing context, and teaching others how to do the same, leads to more humane sentences and a more just criminal legal system.

We believe strongly in human dignity and its potential as a force for change in the criminal legal system. We seek to provide our staff members with the compensation, support, and flexibility that will enable them sustain this effort over time. As teammates, we respect each other’s diverse contributions to the work.

ARC, Inc. is neither a private firm nor a government agency. If you are looking for a 9-to-5 job, if you take a checklist-style approach to work, or if you are anything less than 100% committed to the inherent dignity of our clients and the effort involved in carrying that message forward, we are not a fit for you.

What you will offer

The ideal candidate for this position will bring:

• 2 or more years of administrative or operations experience, preferably in a non-profit setting
• uncompromising commitment to ARC’s role in upholding human dignity in our client’s lives and in the broader context of the criminal legal system
• mindfulness of what is needed to work across cultural differences of all kinds
• resilience in the face of difficult work
• creativity in responding to challenges and developing strategies
• sustained attention to detail over long-term tasks
• eagerness to work as part of a team of mission-driven individuals from diverse backgrounds

Position Details

The Operations Coordinator is a full-time position based in ARC, Inc.’s office in Jacksonville, FL. This position reports directly to the Director of Operations, and will work closely with several other members of the management team. The responsibilities of the position include:

Executive Support

• Aids in prioritizing and streamlining Executive Director activities across multiple departmental areas.
• Assisting with scheduling ensure the most effective use of travel for casework, outreach, and training activities
• Responding to general correspondence about the work of the organization, referral requests, and upcoming events
• Performing supportive tasks such as printing and copying, mailing, and filing in the context of casework, training, outreach, and administrative functions

Event Coordination

• Plans successful, cost-effective events to engage diverse stakeholders.
• Working with venues and other vendors for in-person events
• Obtaining quotes and estimates for event-related purchasing
• Coordinating with departments to ensure ARC messaging is present and consistent
• Communicating with attendees and presenters regarding logistical issues, including trouble-shooting and reducing barriers to participation

Capacity-building

• Enables ARC to increase collaboration locally and nationally.
• Identifying and coordinating volunteers, including one-time and ongoing roles, as well as individual and group activities
• Maintaining ARC’s database of various stakeholders, including training participants, donors, volunteers, and others
• Engaging with relevant local service providers and advocacy groups
• Reporting on outreach activity to inform management decision-making

Organizational Engagement

• Participates as a full member of the ARC, Inc. team.
• Knowing and adhering to all organization policies and procedures
• Serving as the administrative point of contact for the Jacksonville office
• Fully and enthusiastically participating in team meetings and events
• Supporting ARC staff in events, initiatives, and other tasks as requested by management, including occasionally taking on a leadership role in local initiatives

Benefits include an employer contribution toward health and dental coverage (can be applied to our group plan premium or received as a taxed stipend) and employer contributions to a SIMPLE IRA retirement plan. ARC, Inc. will also cover expenses related to professional development opportunities. Our leave policy includes no annual limit on, or pay deductions for, time off. It is our hope that staff members use this time to balance periods that require extensive and sustained work.

Most importantly, we offer the opportunity to work in an environment that acknowledges that your ultimate responsibility is to our clients and that we will provide every support to help meet that commitment. By accepting a position with us, you are committed to creating systemic change and accept the challenges that come with that goal.