Front Desk Program Support Assistant

Summary of Role

The Front Desk Program Support Assistant (FDPSA) will serve as the first line of contact for Montgomery Soccer, Inc and will provide excellent customer service, for existing and potential new club members. The person in this role will also support the operational excellence of the Recreation Program and the Classic League. The FDPSA will work under the supervision of the Recreation Program Director.

Primary Job Responsibilities

• Ensure every interaction with the club is viewed as professional, welcoming, and organized
• Answer the MSI main phone line and respond to inquiries about MSI and its programs
• Check, respond and/or forward emails to program staff as appropriate
• Provide information and assistance to office visitors as needed
• Provide interpretation for Spanish speaking families
• Support program operations as assigned (e.g. support families with player registration)
• Serve as 1st grade site manager on Saturdays during the Fall and Spring seasons.
• Receive letters, packages, etc. and distribute them

Additional Responsibilities

• Facilitate and manage the financial aid application process for various MSI programs
• Coordinate in-season, weekly pick-up and drop-off of field equipment
• Other duties as assigned

A Successful Candidate will

• Know how to create a friendly and welcoming environment
• Be comfortable and adept at interacting with a range of people via email, telephone and in person
• Be detailed oriented with excellent organizational skills
• Proactively seek out knowledge and information to help complete tasks and solve problems
• Manage time effectively in a busy environment through the ability to prioritize tasks
• Communicate with clarity verbally and in written form
• Demonstrate professional behavior in all circumstances
• Enjoy working collaboratively in a team environment
• Have a growth mindset and be open to coaching and development

Qualifications

• Working towards an associates degree
• Prior work experience preferably as an administrative assistant, receptionist, office manager
• Experience using Microsoft Office (Outlook E-mail, Word, Excel) and program management platforms
• Ability to speak Spanish fluently; fluency in another language is a plus
• Availability to work weekends during fall and spring seasons and/or some evenings
• Experience with soccer or other youth sport is a plus

MSI offers an exceptional paid leave package designed to support work-life balance, including:

• Four weeks of paid office closures annually, including the week of Independence Day, the week of Thanksgiving, and two weeks at the end of the calendar year
• Paid leave for all federal holidays
• Two weeks of paid vacation
• Two weeks of paid sick leave
• Two paid personal days

Employees also become eligible to participate in our 401(k) retirement plan beginning on the first day of the month following one year of service.

This position does not offer health insurance.

The ideal schedule for the FDPSA would be:

• Sept-mid-Nov and April – mid-June (during the Fall and Spring Soccer season): 9-5, M, T, Th and Fr and 8-1:30 Sat
• Mid-Nov – Feb and mid-June-July: 10-4, M, T, Th and Fr
• March and August: 9-5, M, T, W, Th and Fr

MSI offers an exceptional paid leave package designed to support work-life balance, including:

• Four weeks of paid office closures annually, including the week of Independence Day, the week of Thanksgiving, and two weeks at the end of the calendar year
• Paid leave for all federal holidays
• Two weeks of paid vacation
• Two weeks of paid sick leave
• Two paid personal days

Employees also become eligible to participate in our 401(k) retirement plan beginning on the first day of the month following one year of service.

This position does not offer health insurance.

Fluent in English and Spanish with a clear, professional phone voice.