Visitor Service Representative, Cape Ann Museum & CAM Green

About the Opportunity

This is an exciting moment to join Cape Ann Museum (CAM) as we reopen our Downtown campus at the end of June, 2026, following major renovations and celebrate our 150th anniversary, alongside the landmark exhibition Avery, Gottlieb & Rothko: By the Sea.

About CAM

CAM is a leading regional museum, a treasure on Cape Ann, at the epicenter of artistic and marine history in the Northeast. The Museum’s nationally significant collection includes fine and decorative arts and artifacts relating to Cape Ann’s earliest days as a major fishing and shipping port, its mid-19th century role in the granite industry, and the numerous artists who were attracted to its singular charms of light and sea, including such well known painters and sculptors as Fitz Henry Lane, Winslow Homer, Cecilia Beaux, John Sloan, Edward Hopper, Milton Avery, Anna Hyatt Huntington, Walker Hancock, Virginia Lee Burton, and Mark Rothko, as well as many others whose names are still to be discovered, all nurtured their vision on Cape Ann.

During 18 months of closure, the Museum completed comprehensive renovations including substantially enhancing displays of the fisheries, archival and 20th and 21st century art collections and installing upgraded climate control, lighting, and security systems to ensure an exceptional visitor experience.

Job Summary

Reporting to the Visitor Services and Store Manager, Visitor Services Representatives are often the first point of contact for visitors and play a vital role in providing quality visitor experiences. This role combines customer service, ticketing, retail sales, and general front-of-house support across both CAM campuses. Successful candidates must be comfortable working in a fast-paced environment as they perform a variety of duties including selling general admission, event and programming tickets, merchandise sales as well as Museum Memberships while providing exceptional customer services in person and over the phone. The Visitor Service Department works as a team to cover the responsibilities listed below.

Essential Responsibilities

Visitor Experience

• Welcome and assist visitors, providing friendly and engaging customer service experience to all visitors and maintaining a well-informed, working knowledge of Museum exhibitions, partnerships, and public programs at both of CAM’s locations.
• Answer questions about exhibitions, programs, and memberships
• Support wayfinding across both campuses

Sales & Transactions

• Process admission, event and programming tickets, memberships, and store purchases; collect data.
• Support store operations including restocking and merchandising.
• Fulfill and and ship online store orders.

Operations Support

• Maintain a clean and organized welcome desk and store area.
• Respond to phone & email inquiries.
• Support tour logistics and docent coordination.
• Assist with general museum operations as needed.

Campus Coverage

• Work across both CAM locations, including monitoring spaces and exhibitions at CAM Green.

Other duties as assigned.

Required

• Excellent customer service and communication skills.
• Must be a self-starter; ability to work independently and as part of a team.
• Comfort in a fast-paced, public-facing environment.
• Ability to work weekends.
• Ability to work some nights and early mornings, as events and meetings require.
• Capability to lift and carry up to 20 Ibs and capacity to stand for extended periods.
• Must have reliable transportation to both the Downtown Campus and the CAM Green.

Preferred

• At least 6 months of related experience including cash handling experience.
• Experience in retail, hospitality, or visitor services.
• Experience with point-of-sale or ticketing systems (e.g., Blackbaud/Altru).
• Strong computer skills (Microsoft Office Suite is a plus).
• Interest in art, museums, or cultural organizations.

English