Case Manager

The Association of Community Employment Programs (ACE) works with adults who have been impacted by homelessness, addiction, or incarceration - providing job training, work experience and a lifetime support network to help participants secure full-time employment and achieve long-term economic independence.

ACE seeks a full-time Case Manager. The ideal candidate will have experience working with individuals who are formerly incarcerated, have experienced homelessness, or are in recovery from substance use. This is an in-person position based in our offices in Long Island City, Queens – one subway stop outside of Manhattan.

The Case Manager will provide case management services, conduct program intake interviews, facilitate job-readiness classes, coordinate volunteer events, manage relationships with on-site partner service providers, oversee mock interviews, conduct community outreach, and will report to the Program Director.

Responsibilities Include:

• Manage a case load by assisting participants in reaching prevocational goals, making referrals as needed, communicating with referring case managers, tracking vocational and educational progress, coaching participants on job search and interview skills, providing job search support, and providing individual counseling
• Attend bi-weekly case conferences to report on participant progress
• Conduct intake interviews, assess eligibility of each candidate in conjunction with intake team
• Assist in coordination of events, from mock interviews to on-site volunteer services
• Facilitate classes on job-related topics, including workplace skills, interviewing skills, daily living skills, computer classes, and other topics as needed
• Assist in conducting presentations about ACE at partner sites, attend off-site recruitment events

Perform other duties as needed or requested by program director.

Skills & Qualifications:

• At least 2 years of social service experience preferred
• Excellent interpersonal skills and comfortable working with a diverse population
• Strong presentation abilities, comfortable facilitating classes and working with groups of volunteers
• Proficiency in Microsoft Word and Internet research
• A commitment to helping formerly homeless individuals transition to economic independence and pursue their long-term vocational goals

Medical, dental, vision, 401k, commuter benefits, paid vacation, federal holidays, and summer half-day Fridays.