Wilmington Case Manager

[Job Title]: Case Manager – Wilmington Empowerment Center

[Location]: Wilmington, DE

[Role Type]: Full-time

[Remote/In-Office Policy]: On-site

Salary: Based on Experience

About Friendship House: FH is a 501c3 nonprofit whose mission is to unite people facing homelessness with loving, supportive communities they can call home. For more than 35 years, Friendship House has served the Delaware community with the support of volunteers, donors, faith, and community partners. At FH, we strive to ensure every person is ultimately connected to a loving, supportive community, and this outlook extends to our workplace.

Job Description: The Empowerment Center Case Manager plays a pivotal role in supporting individuals experiencing homelessness by providing comprehensive case management services. This position involves assessing clients’ needs, developing personalized service plans, and connecting them with essential resources to promote self-sufficiency and well-being.

Duties & Responsibilities:

• Hospitality:
  • Treat all clients with respect, inclusivity, and dignity.
  • Ensure that clients adhere to established rules and that their needs are met.
  • Welcome and introduce yourself to new clients, explaining the services offered by the center.
  • Engage in meaningful conversations to build professional rapport with clients.
  • Assist clients in making hot and cold drinks as needed.
  • Ensure clients are using permitted areas in the centers.
• Case Work
  • Conduct comprehensive intakes to gather personal information and identify client needs; accurately enter information into the database.
  • Develop and perform assessments to better understand the client’s situation and future goals.
  • Offer consultations and planning sessions, suggesting actionable pathways and setting goals with clients.
  • Provide ongoing support through follow-up meetings and periodic check-ins.
  • Assess financial needs and housing situations, providing guidance on available resources and referrals for financial assistance and housing programs.
  • Assist clients in accessing services such as job searching, resume building, and obtaining necessary identification documents (IDs, birth certificates, social security cards).
  • Document all client interactions promptly and accurately in the database to ensure continuity of care.
• Housekeeping
  • Maintain a clean and organized workspace at the end of each shift, restocking supplies as needed.
  • Perform daily cleaning tasks, including vacuuming/sweeping floors, wiping down surfaces, and maintaining the cleanliness of bathrooms and communal areas.
  • Ensure thorough cleaning of kitchen/kitchenette areas, if applicable.
  • Dispose of trash and ensure all areas are locked and secure at the end of the day.
• Collaboration & Teamwork
  • Provide support and knowledge sharing with co-workers regarding ongoing case work.
  • Collaborate with colleagues to seek feedback and suggestions on client cases.
  • Actively participate in staff meetings and contribute positively to discussions.
  • Ensure that new volunteers are welcomed and oriented to their roles and responsibilities.
  • Support and mentor interns in their learning and professional development
• Required Experience & Skills:
  • Relevant experience may be considered in lieu of a degree.
  • Proven experience in case management or direct service roles
  • Strong verbal and written communication skills.
  • Ability to establish and maintain professional boundaries while providing compassionate support.
  • Familiarity with local resources for housing, financial assistance, and employment services.
  • Proficient in using databases and computer software for documentation and reporting.
  • High level of patience, compassion, and empathy toward clients.
  • Strong work ethic and ability to maintain professionalism in challenging situations.
  • Excellent organizational skills and attention to detail.
  • Ability to work collaboratively with diverse teams, staff, volunteers, and clients.
• Nice-to-Haves:
  • Certifications in trauma-informed care, mental health first aid, and substance abuse counseling
• .Education
  • High School Diploma
  • A Bachelor’s degree in social work, psychology, sociology, or a related field is preferred
• Pay &Benefits Summary:
  • Salary based on experience
  • Health insurance
  • Mental Health Support
  • Wellness Programs
  • Paid Time Off
  • 401(k)

Pay &Benefits Summary:

• Salary based on experience
• Health insurance
• Mental Health Support
• Wellness Programs
• Paid Time Off
• 401(k)