Membership Manager

The Membership Manager will be part of our bar association’s membership and communications team who is flexible, and willing to add value to the organization and its members. Candidates must possess a mix of skills, including strong technical and solid customer service skills and expertise in database and membership management. The position requires strong CRM expertise, communication, and interpersonal skills, along with the ability to collaborate with the Director and leadership to develop and implement programs that attract new members, renew existing ones, and effectively manage the full membership lifecycle.

Position Responsibilities

Member Recruitment & Retention: Drives the organization’s growth by recruiting,

engaging, and retaining members while serving as the primary point of contact to ensure high-quality member experience.

CRM Management: Oversees the organization’s Microsoft Dynamics-based CRM system (Protech), executes targeted marketing campaigns, creates and runs reports, and analyzes membership trends to meet revenue and retention goals. Prepares reports as needed to respond to management and leadership inquiries,

Membership Manager Duties:

• • Act as the first point of contact for membership inquiries, fostering community through targeted communications, social events, and member services.
  • Committee Support / Management - Reserve zoom meetings for committee meetings; produce Committee activity reports; and communicate with Committee Chairs in real time to onboard new committee members.Support committee events and meetings.
  • Interface with Members via phone and face to face to support the dues payment and committee placement process.
  • Oversee the backend design, development, and management of automated email journeys, including welcome series, engagement campaigns, renewal reminders and post-renewal communications, using our Microsoft Dynamics Email Marketing Software.
  • Manage Membership database to ensure clean and accurate data for campaigns and workflows.
  • Monitor and maintain email list hygiene, including deliverability, engagement metrics.
  • Build reports and dashboards to provide insights to inform retention and engagement strategies.
  • Troubleshoot technical issues and optimize backend systems for reliability and performance within the database
  • Other duties as assigned by leadership.

Administrative & Financial Tasks:

• • Responsible for Invoicing Members and Sponsors.
• Daily Batch in coordination with accounting dept.
• Coordinate and send dues invoicing.
• Process payments on event and product sales, and other revenue processes.

Qualifications

• • Education: Bachelor’s degree in marketing, business, nonprofit management.
  • Experience: 3–5+ years in membership services, association management, or non-profit role with database experience.
  • Skills: Proficiency in CRM/database software, Microsoft Office 365, ZOOM. Strong written/verbal communication, project management, and customer service.
  • Soft Skills: Proactive, detail-oriented, problem solver with strong organizational skills and willingness to adapt to new features and platforms under minimal supervision.

Work schedule is currently Hybrid, which includes some evenings for committee and membership meetings and events.

Benefits

• Paid holidays
• Paid time off
• 403B Retirement Plan
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance