Director of Technology Operations – Washington, D.C. (Hybrid)

Director of Technology Operations – Washington, D.C. (Hybrid)

We’re looking for BoardSource’s next Director of Technology Operations. We aren't just looking for a "tech person,” we’re looking for a strategic collaborator who believes that the right systems can empower a more just social sector.

About BoardSource

BoardSource is on a transformative journey to ensure every social sector organization has the leadership it needs to thrive. We are shifting from providing standard technical support to becoming a powerful voice for equity and shifting power within nonprofit boards. Our work is grounded in four pillars: Listening, Learning, Co-creation, and Expertise, all aimed at centering the communities most impacted by injustice.

Why This Role Exists

We are currently evolving how we engage our community, moving toward a model where technology is the primary vehicle for support and connection. We need a leader who can bridge the gap between day-to-day IT stability and long-term digital innovation, ensuring our team has the tools they need to stay responsive and impactful.

Why You’ll Love Working Here

You won't be tucked away in a server room; you will be a central part of a high-communication, compassion-first team that views you as a strategic partner. This is a rare opportunity to lead an organizational shift in a "people-first" environment where your expertise directly enables social change across the entire nonprofit sector.

What You’ll Be Doing

• Strategizing: Working across the organization to identify tech enhancements and lead the shift toward a tech-integrated community engagement model.
• Salesforce Ownership: Acting as the "pro" for our CRM and e-commerce platforms, handling everything from joined reports and page layouts to full-scale project implementation.
• Vendor Management: Orchestrating our external partners, including helpdesk support, website devs, and Salesforce consultants.
• Workflow Optimization: Strengthening how our departments talk to each other through smarter system integrations.
• Policy & Security: Developing the "playbook" for IT security, privacy, and business continuity to keep our data and our people safe.
• Team Support: Partnering with our Managed Service Provider to ensure every new team member is set up for success from day one.
• Budgeting: Collaborating with the Chief of Staff to build and manage a technology budget that reflects our strategic goals.

What You Bring to the Table

• The Experience: Bachelor’s degree or equivalent professional experience, plus 5 or more years of professional experience in tech operations or project management, ideally within a service-delivery or nonprofit environment.
• The Salesforce Edge: You have deep, hands-on knowledge of Salesforce (B2B Commerce experience or certifications are a huge plus!).
• The Mindset: You are a proactive problem-solver who values lived experience and approaches technical challenges with humility and a collaborative spirit.
• The Communication: You can translate "tech-speak" into human-speak and enjoy working in a highly interactive, feedback-rich environment.

Education, Knowledge, Skills, and Abilities

• Bachelor’s degree or equivalent experience with 5+ years of professional work experience, including at least 5 years of relevant experience in technology operations management and/or project management leadership, ideally in a technology or service-delivery environment.
• Deep knowledge of Salesforce with experience creating joined reports, adding new fields, updating existing fields, customizing page layouts, and setting up products.
• Deep understanding of operational workflows, resource management, and process optimization.
• Strong knowledge of IT management, security and risk management practices.
• Excellent decision-making and problem-solving skills grounded in both operational and security contexts.
• Exceptional communication, problem solving, and collaboration abilities.
• Demonstrated success in project management and cross-functional coordination.
• A proactive, strategic mindset focused on continuous improvement and organizational resilience.
• Experience working in a nonprofit organization.

Preferred Skills:

• Salesforce B2B Commerce Experience or Certification and experience with membership management processes in Salesforce
• Project Management Experience or Certification

Location Note:

This position is based in Washington, D.C. We embrace a hybrid model where staff are in the office at least twice a month (typically Tuesdays).

Compensation and Benefits

The starting salary range for this position is $131,000-$160,000. BoardSource offers competitive wages, growth opportunities and excellent benefits, including high-quality health insurance with dental and vision coverage; life insurance; a retirement plan with employer match; and other work/life benefits.