Operations & Customer Service Coordinator (Part-Time, Remote - Massachusetts)

Organization: Full Belly Foods

Job Type: Part-time, hourly, non-exempt

Compensation: $16–$20/hour, depending on experience

Hours: Variable, typically 10–20 hours per week

Location: Fully remote — must reside in Massachusetts

About Full Belly Foods

Full Belly Foods is a national nonprofit that delivers fresh produce directly to Section 8 and affordable housing communities. There are no sign-ups and no income checks — residents just get food. We handle sourcing, cold-chain logistics, and delivery scheduling across a large and growing portfolio of properties.

We're small, we move fast, and the work is real: if an order is placed wrong or a delivery question goes unanswered, families don't get produce that week. We're looking for someone who takes that seriously.

The Role

You'll be the person who keeps day-to-day operations running and who property staff reach when they need something. This is a detail job first and a people job second — both matter.

What you'll do:

• Place and confirm monthly produce orders with vendors, working from order templates and delivery calendars
• Track delivery dates, line items, quantities, and budgets across multiple properties
• Answer incoming calls, texts, and emails from property staff and vendors — promptly and professionally
• Troubleshoot delivery issues as they come up: missed drop-offs, short orders, schedule changes, last-minute substitutions
• Follow up to confirm deliveries landed as expected and close the loop on open issues
• Maintain accurate records in Google Sheets and other internal systems
• Help improve and document the processes you're running

What We're Looking For

Required:

• Exceptional attention to detail. Order accuracy is the core of this job — a wrong quantity or a missed date has real consequences.
• Customer service experience, or a demonstrated track record of handling stressful, high-pressure situations calmly.
• Strong responsiveness. You check and reply to calls, texts, and emails throughout the day, and you don't let messages sit.
• Clear, professional written and verbal communication.
• Comfort with Google Sheets/Excel and general tech fluency — email, shared docs, online ordering portals.
• Ability to work independently without day-to-day supervision, and to flag problems early rather than hoping they resolve themselves.
• Must reside in Massachusetts and be authorized to work in the U.S.
• Reliable internet, a quiet place to take calls, and availability during standard business hours (schedule is flexible week to week, but vendor and property calls happen during the workday).

Nice to have:

• Experience with purchasing, order entry, scheduling, dispatch, or logistics
• Background in food service, grocery, produce, or property management
• Experience in a small organization where you wore several hats

Details

• Pay: $16–$20/hour, based on experience
• Hours: Typically 10–20 hours/week, variable. Some weeks are busier around order and delivery cycles.
• Schedule: Flexible, but requires availability and responsiveness during business hours
• Location: Fully remote; Massachusetts residency required
• Reports to: Ben Sigel, Founder & President

Full Belly Foods is an equal opportunity employer.

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