Program Director

Description

About SHF: Founded in 1969, Settlement Housing Fund is a nonprofit affordable housing organization. We own and operate 3,147 affordable apartments across New York City and are currently creating and preserving an additional 3,031 apartments. We provide social services through on site support to ensure housing stability for tenants who have transitioned from shelters into permanent housing at our buildings and those of other owners. We serve as an HDFC nominee to provide private developers with access to City financing to expand the supply of affordable housing. We are a leader in tenant selection and affirmative fair housing, leasing hundreds of units annually for other affordable housing owners.

JOB SUMMARY: The Program Director is responsible for overseeing and managing the implementation and daily operations of the Coordinators and Tenant Services staff. This position ensures consistent service delivery, program compliance, and the effective supervision of coordinators and front line engagement staff. Key responsibilities include supporting the transition of residents from homelessness to stable housing, promoting community well being, and ensuring that Settlement Housing Fund’s mission and goals are carried out effectively.

Job Duties include but are not limited to:

• Supervise direct reports including a Program Coordinator and Building Coordinator and provide effective oversight and support to tenant services staff.
• Foster a positive team culture that emphasizes collaboration, respect, accountability, and continuous learning.
• Provide leadership and guidance in crisis intervention and assist with complex resident issues as needed.
• Work closely with staff to develop individualized case management plans and strategies that meet resident needs.
• Ensure that all resident case files and service records are accurate, up to date, and maintained in compliance with agency and funder requirements.
• Collaborate with property management to address resident concerns related to rent collection, arrears, and public assistance benefits.
• Coordinate and support building wide and community engagement initiatives in collaboration with coordinators, resident engagement staff, and partner agencies.
• Represent the department in meetings with community partners, government agencies, and internal stakeholders.
• Monitor and analyze program outcomes; generate reports and metrics to assess performance, implement best practices, and identify areas for improvement based on feedback and data.
• Assist with grant management and contract reporting in partnership with the Senior Director of Social Services and Resident Engagement.
• Contribute to strategic program planning, policy development, and innovative program solutions.
• Perform other related duties as assigned by the Director of Social Services and Resident Engagement.

Leadership, Supervision, and Staff Development

• Lead and supervise program staff, providing coaching and training to support professional growth and ability to take on increasingly complex work.
• Lead performance management: set annual goals, conduct midyear/annual reviews, implement improvement plans, and recognize high performance.
• Design and oversee staffing and workforce development pathways, including recruitment, structured onboarding, cross training, scheduling, and career progression.
• Lead staff development and performance growth by identifying training needs, providing ongoing coaching, and supporting professional development opportunities.
• Foster a coaching culture through reflective supervision, case consultation and peer case conferences.

Qualifications

QUALIFICATIONS AND EXPERIENCE:

• LMSW or MSW preferred, or master’s degree in related discipline.
• At least 3 years of experience working with homeless/formerly homeless families.
• Extensive knowledge of various city social service agencies and community based organizations related to housing and homelessness.
• Bilingual a plus but not a requirement.
• Ability to work in office Monday through Friday, consistent 8 hour shift with an unpaid hour for lunch.
• Ability to travel to sites within the NYC area using public transportation.
• Strong proficiency in Microsoft Office required.
• Ability to relate to people of diverse backgrounds.
• Commitment to providing affordable housing for low to moderate income population.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this job.

• The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The ability to frequently sit and reach with hands and arms.
• The ability to occasionally lift and/or move up to 20 pounds.
• The ability to travel within the NYC area using public transportation.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job.

• Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators.
• The noise level in the work environment is usually moderate.

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job related duties requested by their supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and subject to changes in business necessity.

Settlement Housing Fund, Inc. is proud to be an Equal Opportunity Employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions expected of an employee. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of you as an employee. You may be asked to perform other duties as required.

• 4 weeks of vacation time annually for new employees
• 12 federally recognized holidays, plus a floating holiday
• A 35-hour work week
• Hybrid work model
• Medical, dental, and vision
• 12 weeks of paid parental leave
• Paid prenatal leave
• Summer Fridays
• Flexible spending account – pretax health and dependent care
• Company paid basic life insurance, AD&D and Long-term disability insurance
• Commuter benefits (transit & parking)
• Pet insurance
• Identity theft and legal insurance
• 403b – with company match and 100% vesting day 1
• Customizable supplemental insurance
• Mental health support
• Tuition reimbursement
• And more!

Bilingual in Spanish or other languages a plus (not a requirement)