Case Manager - Supportive Housing

Heading Home's mission is to end homelessness in Greater Boston by providing a supported pathway to self-sufficiency that begins with a home, together with critical services such as life skills, financial literacy, and job training.

Founded in 1974, Heading Home is a leading provider of housing and support services for extremely low-income individuals and families currently or formerly experiencing homelessness in Greater Boston. For nearly 50 years, we have successfully helped thousands of people end their homelessness.

As an agency, our services are diverse; we provide emergency, transitional, and permanent housing, and support services, to extremely low-income individuals and families currently or formerly experiencing homelessness.

We are proud to share that for 17 years running, Heading Home's permanent housing retention rates have been 90%+. Last year, 97% of Heading Home clients remained housed after one year.

Job Title: Case Manager - Supportive Housing

Reports to: Program Manager

Location: Boston, MA, 02115

Position Type: Full-Time

Hourly Rate: $25.50

Overview:

The Case Manager provides case management to formerly homeless individuals and families. This Case Manager supports clients in remaining stably housed in apartments in a scattered site model; or in congregate locations that are community based Using evidence based best practices like Motivational Interviewing and a collaborative approach, the Case Manager works with clients to develop and monitor individual service plans (ISP) which include educational, vocational, medical, life skills and housing goals. The Case Manager will also assist program participants to obtain resources and services as requested and/or needed to address barriers to housing as stated above including but not limited to CORI mitigation, credit repair, and assistance with financial applications.

Responsibilities / Essential Job Functions:

• Work with clients to develop Individual Service Plans (ISP) which include financial, mental health, physical health, legal, educational, vocational, and life skills goals
• Meet with clients regularly to review ISP progress and plan next steps.
• Make referrals to community programs and assists clients in obtaining resources and services for areas on the client’s ISP and as needed to address barriers to independent living.
• Develop partnerships and serve as a liaison with community based organizations, and attend meetings with such organizations as needed;
• May assist clients in finding housing options;
• Assist client with move-in transition supports, including but not limited to: furniture and furnishings assistance, budget support, and other resources and services as needed;
• Document all interactions with clients utilizing appropriate reporting mechanisms, including our Homeless Management Information System/ web-based data collection system as well as internal record keeping software (Salesforce)
• Attend staff meeting, supervision, and trainings as required;
• Attend all applicable trainings, including Motivational Interviewing, Trauma Informed Care, and Harm Reduction Approaches, and puts the skills and techniques into practice with clients
• Complete reports for program as needed;
• Perform other tasks as requested by the Program Manager, Director of Supportive Housing, or the Senior Dir. Of Housing and Clinical Supports
• Observe all agency rules and policies

Qualifications / Requirements:

• Associate degree and four years related work experience or Bachelor’s Degree with two years related work experience; Master’s Degree preferred
• Experience with crisis intervention regarding issues such as mental health and substance use disorders; housing barriers including legal, financial, behavioral and carceral history
• Knowledge and experience with service agencies and resources for individuals and/or families experiencing homelessness
• Willingness to accompany clients as needed to appointments.
• Willingness to work as part of a team to promote the goals of the agency.
• Sensitivity to the needs of, people currently and formerly experiencing homelessness, low income and diverse populations;
• Ability to work in a busy, diverse team setting.
• Excellent time management, organizational and communication skills.
• Valid MA driver’s license and car required.
• Must be able to occasionally ascend/descend stairs up to three or more sets, must be able to remain in a stationary position 50% of the time.
• Able to communicate effectively, orally and in writing
• Ability to work with computers to input and manage data.
• Excellent organizational skills.
• Ability to manage conflict.
• Knowledge of community resources a plus
• Understanding of case management concepts and best practices
• Ability to exercise good judgment.
• Ability to manage multiple tasks and crises.
• Ability to work independently and as a contributing member of a team
• Ability to relate to persons of diverse backgrounds and functioning levels

Equal Employment Opportunity Statement

Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Work Environment

Cubicle space within large office building; prolonged sitting at a desk and working on a computer, OR, requires equal amounts of sitting and standing, must be able to climb stairs. Office is open to the public and visitors only by appointment. Position requires a minimum of four days onsite. Office is climate controlled with heat and air conditioning.

Must be able to occasionally ascend/descend stairs up to three or more sets, frequently move equipment weighing up to 25 lbs., must be able to remain in a stationary position 50% of the time.