Senior Manager, Integrated Mobility Programs

Reports To: Senior Director, Programs and Operations

Job Status: Salary, Full time, 35 hours/week

Job Location: Hybrid – Fairfax, VA / Alexandria, VA

Anticipated Start Date: 5 January, 2027

Available Benefits

Health Insurance, Life Insurance, Paid Vacation/Sick Time/Family Medical Leave, 403b Match, Flexible Schedule, Telecommuting

Mission Focus

Britepaths is a 501c3 non-profit organization whose mission is to fuel economic mobility and community vitality by investing in people: neighbors partnering with neighbors to overcome challenges and build pathways to a lifetime of prosperity. Our vision is a community where no one stands alone in crisis, and everyone has a clear, supported path to enduring prosperity.

Role Summary

The Senior Manager, Integrated Mobility Programs provides programmatic leadership, personnel supervision, and day-to-day management for Britepaths’ integrated mobility program delivery and evaluation and its volunteer Mobility Coaches. This role bridges higher-level strategy and frontline service delivery. The Senior Manager supervises the Financial Capability Programs Manager, the Career Development Programs Manager, and the Pathways Navigator, while also cultivating, training, and engaging Britepaths’ corps of Mobility Coaches.

Responsibilities

Personnel Supervision + Team Integration

• Supervise, nurture, and evaluate performance of direct reports.
• Coordinate and oversee staff scheduling, day-to-day task delegation, and cross-program workflows to ensure a seamless experience for clients navigating financial coaching and career services and moving between stability programs to mobility programs.
• Ensure prompt and professional communication is maintained by staff with all key stakeholders (volunteers, clients, donors, referring agents).
• Lead regular team check-ins and case coordination meetings to foster integration across financial capability, career development, and navigations programs.
• Serve as the primary operational liaison between mobility program staff and Britepaths senior leadership.
• Actively support internal collaboration with broader Britepaths programs.

Volunteer Mobility Coaching Management

• Manage volunteer infrastructure, providing operational oversight to ensure volunteers are effectively recruited, thoroughly trained, and successfully retained across mobility programs.
• Enforce safety and compliance protocols, verifying that volunteer applications are fully executed and criminal background checks are processed.
• Standardize and lead volunteer onboarding and training protocols, focusing on economic mobility competencies (e.g., financial literacy, career coaching) and trauma-informed care and placement of volunteers.
• Enforce the Volunteer Code of Conduct and client confidentiality policies.
• Mediate and resolve volunteer relations, including coach/client dynamics, volunteer-to-volunteer conflicts, or any issues arising between program volunteers and Britepaths staff.
• Build and maintain strategic relationships with financial institutions, non-profits, and government agencies to secure volunteer host sites, recruit volunteers, and align program outcomes.

Program Operations + Data

• Establish and track KPIs for volunteer retention and client economic advancement to drive program optimization, scalability, and donor reporting.
• Collaborate with program leads to regularly audit, update, and refine program content, ensuring alignment with current economic trends and regulatory standards.
• Oversee the processing of client referrals, initial intakes, and comprehensive data collection and reporting.
• In collaboration with Mobility Program leads review monthly program outputs and outcomes to evaluate client progress, monitor service relevancy, and ensure quality control across all offerings.
• Monitor and track the annual Mobility Programs budget throughout the year, alerting the Senior Director of Programs to funding gaps or operational inefficiencies.
• Compile data and draft grant reports for local and national funders and participate in weekly Grants meetings and application processes.

Community Partnerships + Development Support

• Support fundraising and development efforts by collecting, drafting, and sharing impact statistics and success stories.
• Maintain relationships with core institutional partners, including United Way of the National Capital Area, Fairfax County Neighborhood and Community Services, Communities Together, Inc., and Foundation for Financial Planning.
• Schedule, convene, and attend partner meetings to review shared outcomes.
• Review and assist in updating Memorandums of Understanding (MOUs) with appropriate community, nonprofit, and county partners.
• Market and promote mobility services directly to external case managers, social workers, and partner organizations to expand the client pipeline.

Qualifications

• Bachelor’s degree in nonprofit management, public administration, human services, or a related field; or equivalent professional experience.
• Accredited Financial Counselor (AFC) certification preferred.
• Strong knowledge of and experience with personal finance topics, including budgeting, using credit wisely, debt reduction, and saving strategies.
• Minimum 3 years of experience in program management, community engagement, or nonprofit leadership, ideally within workforce development, financial empowerment, or social services.
• Demonstrated success supervising staff and managing programmatic operations.
• Experience in volunteer management, including supporting volunteer lifecycles and resolving team or client conflicts.
• Proficiency in client database management (e.g. Apricot) and data-driven outcome tracking and grant reporting.
• Excellent communication, facilitation, and relationship-building skills across diverse educational, cultural, and socioeconomic backgrounds.
• Bilingual proficiency in Spanish is preferred.

Position requires 35 hours/week, with one day/week at the Financial Empowerment Center at South County and two days at Britepaths’ Fairfax headquarters, commensurate with a starting salary of $65,000, dependent upon experience, track record, and credentials. Work schedule is flexible, with required core hours Monday – Friday 10am to 2pm. Reliable internet connection at home is required for telecommuting; laptop will be provided. Occasional weekend and evening work will be required in addition to monthly in-person attendance of staff meetings at Britepaths’ headquarters and annual staff retreat. Must have reliable transportation. Northern Virginia regional travel required. Background check required.

To apply: send cover letter and resume to akurt@britepaths.org.

Health Insurance, Life Insurance, Paid Vacation/Sick Time/Family Medical Leave, 403b Match, Flexible Schedule, Telecommuting

Bilingual proficiency in Spanish is preferred.