Manager, Volunteer and Intern Programs

Title: Manager, Volunteer and Intern Programs

Unit: Human Resources

Reports to: AVP, Human Resources

Status: Full Time, Regular, Exempt

Salary Range: $75,000 to $80,000

Location: Long Island City and other Fortune locations across New York City as needed

Days/Hours: Monday to Friday, 9am to 5pm and as needed

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency with over $90 million in annual budget and approximately 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 18,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens.

Position Summary:

The Manager, Volunteers and Internships oversees The Fortune Society’s volunteer program, academic internships and community service, a cohort of approximately 150 people. This role partners closely with supervisors to identify volunteer and intern needs; sources, screens, and places volunteers and interns; manages onboarding and offboarding; coordinates events for interns and volunteers and identifies volunteers and interns for possible jobs at Fortune. The Manager will also work to expand volunteer opportunities and to cultivate possible donors among volunteers and interns.

Core Competencies:

Mission and Fit: Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.

Volunteer and Intern Experience: Experience managing academic internships and volunteer opportunities at a non-profit, including an understanding of relationship building for potential employment or donor relationships.

Strong Communication & Relationship Building: Ability to clearly convey information, listen actively, and build positive, trust-based relationships with supervisors and potential volunteers and interns.

Time Management, Organization and Problem Solving: Demonstrates meticulous organization skills and strong time management skills, maintaining accurate records while meeting deadlines. Approaches challenges with a solution-oriented mindset and does not shy away from addressing issues as they arise. Demonstrates ability to assess situations and escalate concerns appropriately with professionalism and respect for all parties involved.

Essential Duties and Responsibilities:

• Partner with departments across the agency to identify volunteer and intern needs and develop role profiles. As new programs come on board work with program leads to support program outcomes with intern and volunteer support
• Working closely with the development team, engage volunteers and interns as potential donors
• Identify high-potential volunteers and interns for possible jobs at Fortune
• Craft postings and outreach materials, attend volunteer and intern fairs
• Maintain a centralized intake process for volunteer/intern requests; manage applications and selection process; track fulfillment and impact
• Advise staff on optimal use of volunteers/interns, role design, and risk management
• Build and execute multi-channel sourcing strategies (universities, career centers, community groups, alumni networks, volunteer platforms)
• Own end-to-end onboarding for volunteers and interns, including any background required background screening, orientations and annual compliance training. Manage structured offboarding including exit surveys/interviews, and service verification letters
• Coordinate appreciation events for volunteer and interns
• Track and report on volunteer, intern and community service hours as needed
• Build and nurture an alumni network for ongoing engagement and reactivation.
• Analyze data and provide as needed for HR reporting
• Perform other duties as assigned

Qualifications

Qualifications:

• Bachelor’s degree or equivalent professional experience
• 3 or more years of experience managing academic intern and volunteer programs at a non-profit organization
• Demonstrated experience with donor cultivation a plus
• Working knowledge of NYS Justice Center background check processes a plus
• Proficient in Microsoft Excel, Word, and Outlook
• Excellent communication, facilitation, and relationship-building skills across diverse audiences
• Ability to prioritize with strong organizational and time management skills and urgency
• Good judgment and ability to maintain confidentiality
• Detail oriented, self-motivated and resourceful
• Ability to travel citywide

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

Competitve Benefits Package