Bilingual (English/Spanish) Program Associate

About Masa

Masa partners with Mexican and Latino children, youth, and families in the South Bronx to develop strong learners and leaders who fully contribute to the larger community. We envision a community that is civically engaged, empowered, and educated.

Masa’s community-led, integrated model engages the entire family, grounded in a deep commitment to strengthening literacy, leadership, and power for Mexican, Central American, and Indigenous People. Masa fosters a culturally responsive learning community in which families engage with direct service and advocacy programs to dismantle barriers to success.

About the Bilingual (English/Spanish) Program Associate role

The Bilingual Program Associate reports to the Immigration Supervisor and Programs Manager and will provide immigration case management services through in-person support, immigration and social services referrals, and rapid response services to Masa community members. In addition, the Program Associate will conduct immigration legal screenings, coordinating and providing Pro Se application assistance with the support of immigration attorneys The Program Associate will provide community education and Know Your Rights presentations in various settings.

This position is full-time through 6/30/27, with possibility of extension contingent upon funding. This role is in-person at Masa’s offices in the South Bronx.

Responsibilities

• Build a relationship with community members, local schools and community-based organizations to promote and recruit participants for Masa’s Pro Se Plus project
• Support overall community outreach efforts and related work that may arise; develop flyers and other communications materials
• Support in managing immigration interest form, waitlists, and prioritizing cases
• Conduct intake assessments and immigration legal screenings to assess immigration and other social services needs of community members; refer community members to appropriate providers
• Collect and enter data from phone calls/ workshops/ consultations into a variety of platforms including Excel, Google Docs and Salesforce
• Coordinate with supervisor and legal partners to regularly update and adapt educational materials to reflect changes in immigration policy and enforcement, as well as to reflect common concerns and questions being shared by community members
• Conduct Know Your Rights presentations for community members of all ages in different settings like community- based organizations and throughout the NYC Public School system
• Support special projects and Masa events, as needed
• Support and assist in cross-training volunteers supporting in Pro Se Application Assistance clinics
• Other activities, as needed

Qualifications

• High school diploma preferred, B.A. degree a plus
• 1-3 years of relevant experience in social work/social services preferred
• Strong administrative and organizational skills
• Detail-oriented and highly organized
• Excellent written and verbal communications and interpersonal skills
• Proficiency in Microsoft Office and Google suite; familiarity with Salesforce a plus
• Experience working with immigrant and indigenous speaking families a major plus
• Bilingual in Spanish/English

Physical demands

• This position is in-person at Masa’s office, and may require local travel to other settings at times (e.g. Masa community events, etc.)
• Light to moderate carrying of office materials is required
• Work schedule includes occasional evenings and weekends

Bilingual in Spanish/English is required.