Patron Services Manager

Patron Services Manager

Sacramento Ballet

Sacramento, CA | Full-Time, Hourly, Non-Exempt | Reports to: Executive Director

About the Organization

Founded in 1954, the mission of Sacramento Ballet is to enhance the human condition through dance, and ensure it is accessible to all. We fulfill our mission by presenting world-class performances, offering engaging outreach and community engagement programs, and providing high-quality training and education through the School of Sacramento Ballet.

About the Opportunity

Sacramento Ballet seeks a dynamic and service-driven Patron Services Manager to lead ticketing operations and shape the full patron experience across performances, events, and school productions.

This role is ideal for someone who understands that the box office is more than a transactional function: it is a central driver of earned revenue, audience growth, and long-term patron relationships. The right candidate brings both operational excellence and a strong instinct for customer experience, with a passion for the arts and Sacramento Ballet’s mission.

The Role

The Patron Services Manager is responsible for the systems and execution of all ticketing activity across the organization, including the main company, Second Company, and School of Sacramento Ballet.

The Patron Services Manager collaborates with box office staff, manages ticketing platforms, and ensures a seamless and welcoming patron experience at every touchpoint. They work cross-functionally with marketing, development, and leadership to maximize ticket sales, support revenue goals, and strengthen audience engagement. This role serves as the primary patron services liaison between the city box office and performance venues.

What You Will Own

Ticketing Operations & Revenue Performance

• Own all ticketing operations across performances, events, and school productions
• Build and manage events, pricing structures, promotions, and inventory within the ticketing system (Spektrix)
• Monitor and report on sales performance, pacing, and trends; proactively identify opportunities to increase revenue
• Support subscription and single-ticket sales strategies in collaboration with marketing and development
• Manage comp ticket and voucher strategy in alignment with organizational goals, balancing access and revenue

Patron Experience

• Design and uphold a high-quality, consistent patron experience across all channels (phone, email, in-person)
• Serve as the lead point of contact for complex patron inquiries and issue resolution
• Oversee front-of-house and ticketing operations during all performances
• Ensure accessibility, clarity, and warmth in all patron communications
• Support patron events, including Coffee & Class, open rehearsals, and donor experiences

Team Leadership

• Schedule, train, and collaborate with Box Office Representatives
• Build a responsive, customer-centered team culture with clear expectations and accountability
• Scale staffing during peak periods (including Nutcracker season), managing seasonal upticks as needed

Systems & Data Management

• Maintain data integrity within the ticketing system and ensure accurate reporting
• Generate regular sales and attendance reports for executive leadership
• Collaborate with development on patron data, segmentation, and donor ticketing needs

Cross-Functional Collaboration

• Partner with marketing on campaigns, promotions, and audience development strategies
• Support development efforts through donor ticketing, house seats, and special events
• Coordinate with school leadership on recital and student performance ticketing
• Align ticketing strategy with broader organizational goals for growth and sustainability

What We Are Looking For

Required

• 3–5 years of experience in box office operations, ticketing, or patron services (performing arts strongly preferred)
• Experience with ticketing platforms (Spektrix preferred)
• Strong analytical skills and comfort working with sales data and revenue tracking
• Proven ability to manage staff and deliver excellent customer service
• Exceptional organizational skills and attention to detail
• Ability to work occasional evenings and weekends, including attendance at all performances
• Google Suite proficiency

Preferred

• Experience in a multi-program or multi-venue organization
• Familiarity with subscription models, pricing strategy, and audience segmentation
• Experience collaborating with marketing and development teams
• Interest in improving systems, workflows, and patron journey

Physical Demands and Work Environment

• Prolonged periods of sitting, typing, and use of a computer
• Ability to stand and walk for extended periods during events
• Must be able to perform light lifting and carrying (up to 25–30 lbs) when transporting front of house materials and equipment
• The Patron Services Manager works in a dynamic, fast-paced event environment that includes both indoor and outdoor settings
• Responsibilities include assisting with the setup and breakdown of front of house materials such as step and repeat banners, ticketing tables, signage, and related equipment
• Some work is performed during evenings, weekends, and holidays in alignment with the event schedule
• The role involves frequent interaction with guests, staff, and vendors in a high-traffic, customer-facing environment.
• Reasonable accommodations may be made for individuals with disabilities

The Ideal Candidate

You are both operationally sharp and deeply service-oriented. You understand that every ticket sale is part of a larger relationship, and every patron interaction reflects the organization’s brand. You are comfortable owning outcomes, solving problems in real time, and improving systems behind the scenes. You bring a sense of accountability, responsiveness, and care to your work, and you take pride in creating exceptional audience experiences. You are passionate about the arts, accessibility, and building community.

Compensation

• Salary range: $25/hour
• Full-time, non-exempt position (between 30-40 hours per week)
• Benefits: Health, dental, and vision insurance; paid time off; and other applicable benefits

To Apply

• Submit your resume and a cover letter to Dr. Kiera Anderson, Executive Director, at ed@sacballet.org

Health, dental, and vision insurance; paid time off; and other applicable benefits.