Administrative Strategist/Assistant to Executive Director

STEP is the training fund for the DMV's food service worker union, UNITE HERE Local 23, and its partner employers. We contribute to the growth of sustainable work lives in the food service industry by providing free, high quality training, and educational benefits to support union workers, their families, and their communities. The majority of STEP’s participants are people of color or immigrant workers, and we are passionate about helping them grow and thrive.

STEP is a small but fast-moving organization that is still growing and changing. Are you:

• Someone who cares about making a difference in the lives of lower income workers?
• Looking for an organization where you will have diverse responsibilities and an opportunity for growth as the organization takes on new projects?
• A creative problem-solver who loves new challenges and is able to think ahead and plan?
• Attentive to detail and highly organized?
• Interested in assisting with English & hospitality instruction, or employment support work, or member communications?
• Someone who can be flexible and adaptable, working collaboratively with a team on a wide variety of tasks?
• Understands that improving the flow of everyday tasks supports the strategic goals of an organization?
• Able to communicate effectively in both Spanish and English?

Requirements:

• Occasional travel, some evening and weekend work
• Strong Spanish (written and spoken)
• Very strong English writing and conversation
• B.A. or higher
• Ability to learn and master various databases and technologies (CRMs, registration database, Canva, VOIPs etc)
• Experience in not-for-profit and/or small team office environments
• Very organized and efficient
• Excellent time management skills and ability to keep focused on priorities
• Ability to work independently and finish projects
• Beneficial to have:
  • Some work experience in the hospitality industry
  • Interest in and/or experience in adult education and training (ESL, digital literacy)
  • Familiarity with and/or connection to the labor movement and/or workforce development

Responsibilities will include:

• • Connect with potential and current participants, answering questions about classes, helping members register, and referring them to other organizations for assistance
  • Answer calls, texts, and emails from participants
  • Support the Executive Director with scheduling and event logistics
  • Learn and take responsibility for our databases and data processes related to registration and participant support
  • Accept and monitor invoices from contract instructors and service providers
  • Support grant monitoring and reporting requirements
  • Carry out administrative duties such as filing, word processing, copying, binding and scanning to support the Executive Director and instructors.
  • Use and update our Canva templates for certificates, text blasts and flyers
  • Maintain up-to-date employee records and personnel files
  • Practical research and logistics (such as locating training spaces, contract instructors, equipment repairs)
  • Support SOP creation and modification

This is a confidential position.

STEP offers a comprehensive benefits package including:

• Free single health insurance and very affordable family health insurance plan
• Dental, vision and prescription coverage
• 401k plan
• Paid vacation, personal days, and sick days

Must have excellent English writing and conversation skills; fluent in spoken and written Spanish.