Development Coordinator Donor Relations

Position:

Development Coordinator Donor Relations

Employment Category:

Full-Time

Place of Work:

Berkeley, CA (hybrid position)

Reports to:

Manager, Donor Relations

About Seva:

Seva is a global nonprofit eye care organization that transforms lives by restoring sight and preventing blindness. Since 1978, Seva has provided sight-saving surgeries, eyeglasses, medicine, and other eye care services to more than 72 million people in underserved communities worldwide.

Globally, at least 2.2 billion people have a vision impairment, and of these, at least 1 billion people have a vision impairment that could have been prevented or is yet to be addressed. Our programs have been instrumental in making eye care available to those who can't afford it. They are driven by 4 pillars - establishing self-sustaining vision centers, eye care for kids, bringing the best in technology, and training & job creation. Seva believes that restoring sight is one of the most cost-effective ways to relieve suffering and reduce poverty. When a blind person gets her sight back, she can go back to work, earn and support her family. In more than 20 countries, Seva has helped 7 million people who were blind to regain their sight.

POSITION DESCRIPTION:

The Development Coordinator works across the Development Department, providing critical support in donor relations, grants administration, and day-to-day administrative duties. The position plays an important role in implementing strategies and activities that ensure Seva's financial sustainability and organizational growth. The ideal candidate will possess strong written and verbal communication skills, as well as outstanding problem-solving, analytical, time management, and organizational abilities.

KEY RESPONSIBILITIES:

Administrative Support

• Oversee administrative needs related to Donor Relations, including serving as a front-line responder to prospects’ and donors’ inquiries about Seva’s work, ways of giving, and other information about Seva.
• Process reports for electronic funds transfers (EFT) gift entries from Shopify, Fidelity, PayPal (approve grants when prompted), TLYCS, and other online donation portals.
• Moves Management: Track donor touchpoints and gift projections in Raiser’s Edge. Ensure that gifts are tracked with a high degree of timeliness (daily) and accuracy.
• Provide backup support to the Coordinator for Development Operations in the event of mail delivery issues when the Office Manager is out.
• File and organize copies of deposit batches in a timely manner. Assign sets of returned mail to be updated in donor records.
• Process donor acknowledgment letters and pledge reminders. Bundle acknowledgement letters for CEO and CPO to sign.
• Assist with maintaining the Development Procedures Document.
• Provide back-up prospect research when needed.

Gifts of Sight(GOS) daily operations

• Oversee and perform accurate and timely data entry of GOS donations (and general donations when needed); enter database updates and assist with spot checks to ensure data integrity.
• GOS High Season (October-January): Schedule GOS Temporary hires to ensure full staffing; manage daily operations and Temps’ workflow for data entry. Oversee timely submission of Temps' hours and Timesheets to Finance.
• Perform daily web downloads to ensure timely mailing of GOS cards and merchandise.
• Prepare gift batch finance reports.
• Oversee Merchandise order processing; alert Comms when inventory is low, manage staff merch requests for pickup or mail on their behalf, record these orders with Finance. Track Seva calendars mailed during the year; coordinate with Comms for future orders.

Donor Relations

• First responder to donor inquiries received by phone, email, or mail.
• Organize all donor calls and postcard mailings with the Board and volunteers for gifts between $250 and $1999, and for first-time donors $1k+.
• Assist the Development Manager with planning and execution of donor stewardship and fundraising events.

Grants Assistance

• Working with the Director of Grants and Leadership Gifts, help maintain a smooth and seamless grants proposal and reporting process and ensure timely submissions and on-time delivery of reports and updates to funders.
• Provide first review and editing of Program reports and proposals. Resolve all questions and inconsistencies identified in the report with Programs before submitting to the Director of Grants and Leadership Gifts for final approval.
• Assist with creating report and proposal templates, building and staging in SharePoint and Monday.
• Create, maintain, and update a glossary of standardized terminology and language used each FY for funder proposals, reports, and submissions.
• Track logins/passwords for all portals for grant submissions. Establish payment schedules for accepted grants and major gifts; create a Monday schedule to send reminders.
• When grant funds are received, oversee the process to notify members of Development and Programs.

Board of Directors

• Provide administrative and logistical support as requested.
• Maintain Board and committee roster and contact lists.

This job description provides a general overview of the role and its key responsibilities. It is not an exhaustive list of all duties, and Seva reserves the right to assign additional tasks as needed.

KEY QUALIFICATIONS:

• A minimum of the equivalent of three years of relevant, progressive work experience in development.
• Experience with CRM systems - Raisers’ Edge preferred, and an aptitude for digital development and email communications tools
• Ability to take initiative and problem solve
• Strong verbal and written communication skills
• Highly detail-oriented, organized, and motivated
• Superb administrative and computer skills, particularly in Microsoft Office, and familiarity with project management software
• Excellent research and writing skills with strong follow-through are required
• Ability to manage multiple work projects, comfortable working in a fast-paced environment
• Strong interpersonal skills, including the ability to effectively liaise with people within and across departments in a multicultural environment
• Ability to prioritize and work under pressure in a fast-paced, multi-task team environment
• Discretion and sensitivity in handling and safeguarding confidential information
• This is a hybrid position requiring the ability to work at the Berkeley office 1-2 days/week
• Bachelor’s degree preferred.

This position offers a competitive benefits package including; medical, dental, vision, LTD, Life insurance, Flexible Spending Accounts, EAP, paid time off and 401(k)/401(k) employer match.