Transgender Gender Nonconforming Intersex Programs Specialist (TGNCI)

The TGNCI Programs Specialist is responsible for providing programmatic oversight and ongoing support, outreach and recruitment, and accessibility to social services for TGNCI older adults age 55+ and adults with disabilities. Due to the nature of the position, weekend and evening scheduling and some additional duties may be required.

This position reports to the Manager of TGNCI Programs. This position operates under grant funding through the Department of Disability and Aging Services of San Francisco and must comply with all applicable funding and regulatory requirements. Continued employment in this role is dependent upon the availability of funding and programmatic need.

The following duties are considered essential job functions under the California Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA):

Program Support, Facilitation, and Event Logistics: Support and co-facilitate TGI-specific groups, community-building programs, outings, celebration events, advisory board activities, and weekly/monthly program logistics, including setup and breakdown of spaces and equipment. This includes:

• Working collaboratively with the Manager of TGI programming to support person-centered, TGI culturally responsive programming to ensure a safer, inclusive and welcoming environment for TGI older adults and adults with disabilities in San Francisco Bay area. 
• Working collaboratively with key external partners to maintain strong partnerships and deliver high quality programming and services. 
• Co-facilitating weekly support groups of more than forty TGI older adults and adults with disabilities in a manner that promotes mutual respect and emotional safety.
• Fostering and demonstrating inclusivity, in both dialogue and action that aligns with Openhouse’s mission.
• Supporting logistics, as needed, for the weekly Trans Resilience Support Group, biweekly 50+ & Fabulous Trans Support Group, TGI Emotional Support Group, Monthly Sunday Celebration Lunch and Karaoke, regular TGI outings, and other TGI-specific programming at Openhouse and offsite. This includes setting up and breakdown of tables, chairs and equipment.
• Collaborating with the TGI Program Manager to develop the annual program calendar, both for internal and partnership programs. 
• Supporting community members enrolled in SFCHC, TGIJP, and Shanti-PAWS programs through warm handoffs to trans-affirming health and social services, both internal and external to Openhouse. 
• Supporting and participating in the TGI Advisory Board meetings and program celebration events. 
• Other duties as assigned. 

Community Member Outreach, Engagement, and Supportive Referrals: Conduct wellness calls, engage TGNCI older adults in Openhouse programs, provide short-term emotional/social/practical support, make warm handoffs, and connect participants to internal and external resources. Engage TGNCI Older Adults in Services by:

• Making wellness calls to the TGI community roster and taking effective action to provide needed emotional, social, and practical support.
• Engaging TGI seniors in Openhouse mission through education, information about programs and services and community-building opportunities.
• Conducting outreach that will include phone calls, emails, in-person dialogue, festival tabling and announcements in newsletters to reach potential TGI participants and service providers about Openhouse TGI program.
• Ensuring proper level of support to TGI seniors and adults with disabilities, including addressing barriers to future engagement and service connection, with short-term practical support, and referrals to longer term support services when available.
• Engaging in supporting community engagement activities and Openhouse services as needed.
• Advocating for community members and connecting them to TGI Community Case manager and/or Openhouse Resource and referral navigator for service providers such as rent relief, food bank, support services/case management, etc.
• Referring interested community members to collaborative partner TGI older adult programs.
• Providing and eliciting community member feedback about Openhouse programs and partnership programs and help continue to make improvements in program delivery and services over time.

Community Outreach and Partnership Support: Promote Openhouse TGI programs across community organizations, fairs, service providers, and partner programs; support relationships with external partners and referral networks. Engage in Community Organization Outreach and Relationship Development by: 

• Promoting Openhouse TGI programs and services broadly across San Francisco service organizations, fairs, exhibitions, and community groups.
• Working with Openhouse staff to provide education and information about partnership programs and assist them in referring potential community members for enrollment.

Administrative Documentation, Data Entry, and Program Evaluation: Complete participant registration, enter data into Neon One/GetCare, assist with surveys and evaluations, track program participation, and support reporting needs. Administrative Tasks include:

• Completing OH registration for participants enrolled in program.
• Assisting the Manager of TGI Programs in conducting program evaluations and Consumer Satisfaction surveys twice per year with older adults and volunteers to maintain high quality programming tailored to program outcomes.
• Entering data collected using internal databases (Neon One) and external reporting systems (GetCare). 

NON-ESSENTIAL FUNCTIONS

• Team collaboration
• Program Planning

MINIMUM QUALIFICATIONS

• Experience working with older LGBTQIA++ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc.
• Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission.
• Experience facilitating groups (preferably older adults and/or TGI population) in settings such as community centers demonstrating ability to manage group energy, respond to changing needs and support participants with empathy
• Ability to work with minimal supervision.
• Minimum of 2 years of experience with administrative responsibilities.
• Excellent interpersonal and time management skills.
• Proficient with Microsoft Office Suite of products (Word, Excel, Outlook) and the ability to quickly learn software programs, online databases and tools.
• Good critical thinking skills and the ability to prioritize multiple tasks.
• Proficiency (intermediate) in Spanish is required.
• Fluency in English.

Openhouse offers a collaborative and supportive work environment and competitive benefits, including:

• Health insurance (full-time employees)
• Dental, vision, and long-term disability insurance (full & part-time employees)
• 18 paid holidays
• 18 days paid vacation annually (prorated for part-time employees)
• 12 Sick days annually
• 1 paid wellness day per month
• 401(k) with limited employer match (after one year)
• Employee Assistance Program (EAP)
• Commuter benefits
• Legal name and gender change benefit

• Proficiency (intermediate) in Spanish is required.
• Fluency in English.