People & Operations Manager

About About Fresh

We are working toward a future where everyone has equitable access to the food they need to be healthy, happy, hopeful, and connected to culture, community, and loved ones.

About Fresh builds solutions that empower people with buying power, convenience, and agency to access the food they need to be at their best. About Fresh is a national nonprofit that builds solutions integrating access to healthy food into community and healthcare systems. Our medically tailored grocery card — Fresh Connect — has been providing access to fresh produce for communities since 2020, and we are embarking on an exciting new phase of growth and innovation in 2026.

The Opportunity

About Fresh is seeking a Manager, People & Operations to serve as a trusted partner to our leadership team, ensuring that our vision for a values-based culture and effective people operations function is put into practice across the organization. This role owns the full employee lifecycle — from onboarding through performance management — while also driving the internal operations, executive support, and board management functions that keep a small, fully remote, nationally distributed nonprofit running smoothly.

This is an ideal role for an HR generalist and operational problem-solver who thrives in ambiguity, enjoys building systems from scratch, and is energized by mission-driven work at the intersection of food justice and health equity. You will report to the COO and work closely with the CEO, leadership team, and Board of Directors.

What You'll Do

HR & People Operations

• Serve as a trusted partner to the leadership team, operationalizing their strategic vision for a values-based culture and effective people operations across the organization
• Lead the development and execution of the annual performance review process and broader performance management infrastructure
• Serve as the primary point of contact and relationship manager for Justworks, our Professional Employer Organization (PEO)
• Ensure compliance with all state requirements and employment laws where staff are located, including state-specific registrations, filings, and reporting
• Maintain an up-to-date, accessible, and comprehensive employee handbook and other employee resources including annual trainings and internal knowledge management systems
• Support professional development across the team by identifying opportunities, recommending resources and tools, and tracking budget
• Plan and coordinate in-person team convenings and retreats
• Streamline and enhance onboarding and offboarding processes
• Develop, field, and analyze results from regular employee engagement and satisfaction surveys

Internal Operations & Executive Support

• Identify and implement tools and processes — including opportunities to incorporate AI — to increase organizational efficiency and resilience across all functions, leading employee onboarding and education on new tools and coordinating with internal and external stakeholders as needed
• Support fiscally sponsored organizations and projects with administrative, operational, and HR-related functions
• Manage device and supply procurement for staff as needed, in coordination with our IT Security partner
• Coordinate travel and event logistics for the executive team as needed
• Streamline subscription payments, receipt procedures, and other administrative processes in partnership with the finance team
• Manage and maintain insurance policies, renewals, and related documentation

Board Management & Governance

• Partner with CEO and COO to facilitate consistent, meaningful engagement with the Board of Directors and each individual Board member
• Plan quarterly board meetings in partnership with the COO and CEO
• Produce and distribute monthly board updates and materials for Board meetings
• Manage the board's shared knowledge space and documentation
• Support board recruitment efforts through coordination, project management, and briefing preparation

Special Projects

• Support and/or lead execution of special events as needed (e.g., fundraising events)
• Take on other projects as assigned based on organizational priorities

What You'll Bring

Required

• 3+ years of HR experience at a small (fewer than 20 employees), remote-first nonprofit with employees located in 3+ states
• Strong understanding of HR fundamentals, including multi-state and federal employment law and compliance, performance management, and building strong internal culture
• Experience working with and understanding the mechanics of Professional Employer Organizations (PEOs)
• Experience interfacing with, coordinating, and supporting a nonprofit Board of Directors
• Experience planning and executing internal and external events (e.g., fundraising events, team retreats)
• Familiarity with nonprofit fiscal sponsorship structures and related governance
• Excellent project management skills, with a proven ability to independently manage multiple priorities and complex projects while coordinating with internal and external stakeholders with clarity, timeliness, and professionalism
• Outstanding attention to detail and organizational skills
• Strong written and verbal communication skills
• Proven ability to work independently in a remote environment with minimal supervision
• Proficiency with HR systems, project management tools, and Microsoft 365 (SharePoint, Teams, etc.), along with the ability to quickly learn and adopt new technology
• Passion for mission-driven work and a commitment to food justice and health equity
• Demonstrated commitment to fostering organizational culture, ensuring psychological safety, and designing and leading diversity, equity, inclusion, and justice (DEIJ) efforts

Preferred

• Experience working within the Food as Medicine sector
• Professional in Human Resources® (PHR) Certification
• Experience setting up and managing Applicant Tracking Systems (ATS) for hiring
• Experience designing, fielding, and reporting on results from employee surveys

Personal Attributes

• Self-starter who takes initiative and ownership
• Solutions-oriented problem solver
• Adaptable and comfortable with ambiguity
• Collaborative team player with strong interpersonal skills
• Values-driven, with a commitment to equity, dignity, and respect
• Sense of humor and grace under pressure

About Fresh is an equal opportunity employer. We are committed to building a team that reflects the communities we serve and strongly encourage candidates from all backgrounds and with all abilities to apply. Candidates must have valid authorization to work in the United States; About Fresh cannot sponsor visas at this time.

The salary range for this position is $83,000-$105,000 USD, commensurate with experience.

About Fresh offers a competitive compensation package and a benefits package designed to support your wellbeing and professional success:

• Fully remote work — work from anywhere in the United States
• 4-day work week
• Company paid health, dental, and vision insurance
• 401(k) with 3% company contribution
• 15 recognized holidays plus a two-week organizational closure over the winter holidays
• 15 days accrued PTO plus 5 days sick leave, 2 volunteer days, and 12 weeks paid parental leave
• $1,400 annual professional development budget
• $2,000 annual wellness and well-being stipend
• Company-provided laptop

English fluency