Workplace Experience and Operations Manager

About The Wilderness Society

The Wilderness Society is a national conservation organization dedicated to protecting America’s wild places since 1935. Our mission is to unite people to safeguard public lands so they remain vital, resilient and accessible for generations to come. Through science, advocacy and partnerships with communities and policymakers, we champion the protection of wilderness, national parks, forests, and other public lands that provide clean air and water, wildlife habitat and the freedom to connect with nature. For more information, visit www.wilderness.org.

General Description

The Workplace Experience and Operations Manager’s main objective is to manage all TWS workspaces—including the Washington, DC and Denver Hubs, as well as all regional offices— and ensure proper physical operations, oversight of various service contracts, maintain access to necessary operational resources, achieve cost-effective service delivery, prioritize the health and safety of staff and visitors, and reduce our environmental impact. This position provides outstanding customer service and oversees the daily operational functions and strategic projects across the TWS physical footprint in support of a values-based workplace culture.

Essential Duties & Responsibilities

Multi-Office & Workspace Management (DC, Denver, and Regional Offices)

• Daily Operations: Oversee the daily operations related to the upkeep, maintenance, repair, and security of all assigned TWS workspaces and offices. Act as the primary liaison with building management, vendors, and contractors across all locations.
• Office Space Allocation & Moves: Manage space allocations and office moves and across the organization Including new hire office and key fob assignments.
• DC Office Specifics: Oversee specific DC office functions including supporting subleasing of National and Regional offices spaces along with the implementation of best practice office guidelines
• Vendor and Inventory: Manage a wide variety of vendor relationships, maintenance contracts, and inventory of office equipment and supplies for assigned offices, ensuring all decisions align with organizational policy and prioritize staff health and safety.
  • Technology Support: Provide technical and logistical support for hybrid, in-person, and virtual meetings across all offices, ensuring the conference room, AV and video conferencing equipment is fully functional and ready for use by staff and visitors.
  • Storage Spaces Management & Support: Manage on-site storage space at DC Office and manage and support off-site storage spaces (Denver Office and support of regional office storage spaces).
  • Meeting and Event Management: Provide scheduling, logistics, coordination, and AV support for virtual and in-person meetings and events.

Organizational Operations & Administration

• • Communication: Administer the organization-wide calendar and coordinate People & Operations communications across TWS channels.
  • Continuous Improvement: Provide recommendations and suggestions for improvements in any aspects relating to increased performance, cost-effectiveness, and staff experiences within the operational sphere.

Strategic Projects & Cross-Functional Collaboration

• • Project Leadership: Manage a portfolio of facilities and operational projects that support TWS priorities across the organization.
  • Cross-Functional Liaison: Serve as a key liaison across departments, including Human Resources, Technology, and Finance coordinating systems and facility changes to ensure smooth organizational transitions.
  • Logistics Support: Provide logistics support for TWS team retreats and celebrations, ensuring the equitable distribution of resources and planning.

Workplace Values & Collaboration

• • Ability to build and maintain trust with staff across the organization and to create opportunities for successful collaboration in creating a culture that embodies our shared values.
  • Track record working successfully in teams representing a rich mix of talent, backgrounds, and perspectives.
  • Experience working collaboratively in a cross-functional environment, building relationships with a commitment to implementing goals and objectives in a timely manner.
  • Adhere to all policies and procedures set forth by TWS (including, but not limited to, finance, human resources and legal) to maintain a compliant and efficient work environment.

Qualifications

• Minimum 5years of Office Operations experience in a medium-size organization
• Experience in an organization with multiple locations (national or regional) is strongly preferred.
• Strong time management and organizational skills with the proven ability to prioritize and manage multiple concurrent tasks.
• Customer service–oriented approach with a positive, professional demeanor.
• Demonstrated experience successfully managing a variety of vendor relationships and service contracts.
• High level of attention to detail and accuracy in all work
• Strong problem-solving skills and ability to anticipate needs and take initiative
• General knowledge of operating office equipment
• Proficiency in with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with IT and AV software and equipment in support of team and organization meetings and gatherings.
• Ability to lift and move boxes, office supplies, and equipment weighing up to 35 pounds and remain on your feet for extended periods of time.
• Ability to travel to regional and hub offices for support as needed.

This job description is intended to convey information essential to understanding the scope of this position and it is not intended to be an exhaustive list of experience, skills, efforts, duties, responsibilities or working conditions associated with the position.

This is a full-time in office position at our organizational headquarters based at 1801 Pennsylvania Ave NW in Washington DC. The salary range for this position is $85,000-$92,000. The application deadline for this position is December 21st, 2025.

The Wilderness Society offers a competitive salary and benefits package, including health, dental, vision, life and disability insurance, and pet insurance; sick and vacation leave; a sabbatical program; and a retirement plan with employer contribution subject to certain limits and requirements. TWS is an equal opportunity employer and actively works to ensure fair treatment of our employees and constituents across culture, socioeconomic status, race, marital or family situation, gender, age, ethnicity, religious beliefs, physical ability, veteran status or sexual orientation.

As an organization, we aspire to being inclusive in the work that we do, and in the kind of organization we are. Internally, this means working as a team that listens to different points of view, recognizes the contributions of every employee and empowers each employee to bring their whole selves to work every day.Externally, this means ensuring that public lands are inclusive and welcoming, so that our shared wildlands can help people and nature to thrive. We are committed to equity throughout our work, which we define as our commitment to realizing the promise of our public lands and ensuring that all can share in their universal benefits.

To learn more about our commitment, please see http://wilderness.org/our-commitment-diversity-equity-and-inclusion-wilderness-society

Pursuant to applicable fair chance laws, TWS will consider for employment qualified applicants with arrest and conviction records.

TWS complies with federal and state disability laws and is committed to providing reasonable accommodation for individuals with disabilities. If you require accommodation to complete the application process or to perform the essential functions of the position, please contact careers@tws.org. TWS only accepts resumes submitted for positions that are currently open. Unsolicited resumes or resumes for posted positions that are not submitted via the online application process (where applicable), will not be reviewed or retained.