Bilingual Residential Children’s Case Manager

Guiding Principles:

• Promote a professional and supportive culture that embraces MSP’s mission and guiding principles
• Identify and implement approaches, trainings or tools needed for infusion of our guiding principles
• Ensure that MSP’s mission and guiding principles remain at the forefront of our work and are reflected in all internal and external activities

Case Management:

• Conduct intake and assessments for children entering shelter, identifying immediate safety, developmental, and emotional needs.
• Provide case management, referrals, and advocacy to support children’s access to healthcare, counseling, childcare, afterschool programs, summer camps, and educational services.
• Partner with caregivers to develop individualized service plans that address children’s developmental milestones, trauma impacts, and family goals. • Facilitate age-appropriate groups, structured activities, and supportive programming within the residential setting.
• Collaborate with schools, pediatricians, mental health providers, and community partners to ensure continuity of care and advocate for children’s educational rights.
• Support families navigating public benefits, OVS crime victim compensation, and other resources to meet children’s needs.
• Maintain accurate, confidential case records in Apricot and other required systems; ensure compliance with OVS/VOCA and agency reporting requirements.
• Participate in weekly case review meetings with residential and family services teams to coordinate holistic support.
• Assist with crisis intervention and safety planning for families in shelter.
• Support transition planning when families are preparing to move from shelter to permanent housing.
• Engage in community outreach, trainings, and coalitions related to children’s trauma and domestic violence as assigned.
• Other duties as assigned by supervisor.

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree required; Master’s in Social Work, Counseling, or related field preferred.
• Minimum of two years’ experience working with children and families, preferably in domestic violence, residential, or child welfare settings.
• Knowledge of trauma-informed care, child development, and the impact of exposure to domestic violence.
• Strong advocacy skills and ability to navigate complex systems (schools, benefits, healthcare, child protective services).
• Bi-lingual in English/Spanish strongly preferred; additional languages valued. • Strong written and oral communication skills, with proficiency in Microsoft Office and case management databases (e.g., Apricot).
• Ability to manage crises with empathy, sound judgment, and diplomacy.
• Demonstrated commitment to anti-oppression principles and equitable service delivery.
• Valid driver’s license and reliable, insured transportation required.

MSP employees enjoy a generous health benefits package that includes dental and vision care. Our Financial Savings Plain reflects a commitment to the future well-being of our employees. PTO and self-care are important to us, and we offer a PTO plan that includes vacation, sick time, and personal days.

Bi-lingual in English/Spanish required