Enrollment Operations Manager

Position Overview:

School Year Abroad (SYA) is a NEASC-accredited independent school with campuses in Spain, France, and Italy, SYA prepares students for a global world through its commitment to promoting intercultural understanding and appreciation through the immersive adventure of fully engaging with different languages and peoples. Students participate in a full year, semester, or summer abroad as sophomores, juniors, or seniors, gaining linguistic and cultural fluency and building their resilience and independence through immersive programming and homestays.

SYA is seeking a proactive, detail-oriented, systems-minded Enrollment Operations Manager to join the enrollment team. Reporting to the Director of Enrollment and Visa Support, this role serves as the primary administrator for our admissions and enrollment database (Finalsite EMS) and supports SYA’s operational needs across admissions, enrollment, and data and systems management for both the summer and all academic year programs across all three campuses. The Enrollment Operations Manager position is based at SYA’s home office in North Andover, Massachusetts. This hybrid role requires staff to be in the office three days per week. The start date will be December 2026.

Key Responsibilities:

Admissions Operations

• Data input/Ensures a smooth admissions data process from new application through newly admitted student using Finalsite EMS.
• Prepare admissions data reports for periodic review by the VP of Enrollment.
• Manage the alumni interviewer program.

Summer Program Operations

• In partnership with the Director of Enrollment and Visa Support, manage the inquiry, admissions and enrollment process for the SYA France and SYA Spain Summer programs.
• Liaise with SYA Summer program staff on the campuses to ensure timely communications and effective student departures.

Enrollment Operations

• Work closely with the Director of Enrollment and Visa Support and the Registrar/School Operations Manager on the development, distribution and collection of all enrollment forms.
• Collaborate with administrative staff at the three campuses regarding enrollment forms and newly admitted student information.
• Work with the Director of Enrollment and Visa Support to manage the logistics and preparation for student departures.
• Develop expertise in at least one country’s visa process and serve as the main point of contact for one spring semester cohort.

Data and Systems Management

• Under the guidance of the Director of Enrollment & Visa Support, contribute to database administration (Finalsite EMS), maintain standards for admissions and enrollment processes, data tracking protocols, and routine data hygiene to guarantee database integrity.
• Own the database refresh processes for each admissions and enrollment cycle.
• In collaboration with the Director of Marketing, work to maintain data integrity between Finalsite and Hubspot CRM.
• Work with the Director of Enrollment & Visa Support to implement new developments in Finalsite Enrollment with an eye to iterative improvements to SYA’s data management practices.
• In collaboration with the Business Office, provide technical support to the backend set-up of the enrollment contracts each cycle.

Qualifications:

The ideal candidate is someone who has at least 2-4 years of relevant work experience (admissions/enrollment operations, database administration, or program management), and holds a Bachelor’s degree or higher. Nonprofit, school, and/or study abroad experience is preferred. Other qualifications include:

• Experience with building operational infrastructure, data workflows, and analytics.
• High proficiency in data manipulation and reporting tools (Google Workspace/Excel). Programming experience preferred.
• Skilled at working with in-person and virtual teams.
• Strong organizational skills, exceptional attention to detail.
• Excellent written and verbal communication skills.

Skills required:

• Knowledge of Microsoft Office, Google Drive, databases (EMS or CRMs). Interest in deepening database expertise.
• Strong customer service and relationship building skills.
• Strong problem-solving skills with a pragmatic approach to addressing challenges.
• Ability to work well with many types of people across global offices.
• Flexibility, creativity, and a human-centered approach.

Compensation and Benefits:

In addition to a rewarding work environment, we offer a comprehensive benefits package designed to support the health, well-being, and professional growth of our employees, including medical and dental, retirement plan contributions, and paid time off. Highlights of our benefits include:

• Health insurance with health savings account contributions
• Dental insurance
• Long-term disability
• Life and AD&D Insurance
• Generous 403(b) retirement contributions
• Paid vacation, sick time and holidays
• Employee Assistance Program
• Hybrid working model for positions at the administrative headquarters (two days remote, three days in office)
• Summer Fridays

A competitive salary is commensurate with experience.

SYA is an Equal Opportunity Employer and actively seeks candidates who add to the diversity of our organization. SYA is committed to building a team that embraces and works toward equity, diversity and inclusion for our entire community, both in the United States and abroad.

Hours and Location:

Full time, flexible hours.

Hybrid position.

How to Apply:

To apply, please email a cover letter and resume to Anneliese Abney, Director of Enrollment and Visa Support, at aabney@sya.org.

In addition to a rewarding work environment, we offer a comprehensive benefits package designed to support the health, well-being, and professional growth of our employees, including medical and dental, retirement plan contributions, and paid time off. Highlights of our benefits include:

• Health insurance with health savings account contributions
• Dental insurance
• Long-term disability
• Life and AD&D Insurance
• Generous 403(b) retirement contributions
• Paid vacation, sick time and holidays
• Employee Assistance Program
• Hybrid working model for positions at the administrative headquarters (two days remote, three days in office)
• Summer Fridays

Native or C2 Level English proficiency in both written and spoken communications.

Some knowledge of either Spanish, French, or Italian helpful but not required.

Background in another language or study abroad experience preferred.