Jr. Loan Documentation & Servicing Officer

About Us:

Business Impact NW is one of the leading non-profit community development financial and business assistance organizations in the Pacific Northwest. Our work supports the economic development of communities by offering access to capital, training, and support to grow small businesses throughout Washington, Oregon, Idaho and Alaska. For more information about BIN’s history, mission, and programs for business owners, please see our website: www.businessimpactnw.org.

What it is Like to Work for Business Impact NW:

Business Impact NW works hard to serve our clients while maintaining a healthy work-life balance and positive team-oriented atmosphere. Our strategic framework revolves around building trusted relationships, providing equal opportunity, valuing contributions, community impact, and financial stability. Our team consists of about 50 employees across four states, plus a corps of contractors and an engaged Board of Directors.

Position Summary:

Under the overall supervision of the Director of Portfolio Management and Loan Servicing, this position provides support services to the Loan Department by handling Administration of the Department, particularly with Loan Documentation, Loan Booking, and Loan Closing activities for assigned borrowers, along with post-loan Servicing tasks (including delinquent debt collection, database maintenance projects, and other duties common during the normal course of loan repayment), while ensuring compliance with BINW’s procedures and state and federal regulations, in conjunction with Loan Officers. This position is hybrid-remote, requiring work in office 1-3 days a week depending on business needs.

Principle Duties and Responsibilities:

Loan Documentation (50%)

• Assist with administrative, operational and documentation efforts:

o Preparing and reviewing loan documentation to ensure compliance with BINW’s procedures, SBA Standard Operating Procedures, state and federal regulations

o Prepare and audit Loan files for compliance

o Order title policy, surveys, appraisals and construction inspections, Flood, UCC Search

o Perfect collateral for loans including Deeds of Trust, vehicle titles, and UCC filings, among others

o Reviewing information entered into loan management database at time of disbursement

o Verifying client-provided data

o Maintain up to date records on loans including insurance renewals and expirations, collateral renewals, among others

• Assist at end of loan:

o Preparing Payoff Statements

o Releasing Collateral when processing paid in full loans

Loan Administration: (35%)

• Communications and Scheduling

o Assist in communications between BIN and borrowers

o Monitor general email inbox and respond or assign to other staff members as needed

o Act as contact for incoming phone calls

• Payment processing

o Assist clients with payment scheduling, account information changes

o Work with Loan Accountant to ensure proper payment information is ready for ACH

• Debt collections and delinquencies

o Establish contact with clients with payment bounce backs and delinquencies via email, phone, or letter

o Coordinate recovery of collateral for loans in serious delinquency

o Work with government and non-government agencies in recovery of guarantees

• Other tasks as needed to ensure things run smoothly for the loan department

Database Administration (15%)

• Assist in data collection, maintenance, and data quality initiatives on an ad-hoc basis
• Monitor assigned reports relating to collateral or portfolio quality
• Build reports to accomplish tasks as needed

Minimum Qualifications:

• 3-5 years of related experience especially office administration, customer service, collections or similar
• Able to work in office 1-3 days per week
• Demonstrated customer service and interpersonal skills
• Strong written and verbal communication skills
• Strong organizational and follow up skills
• Ability to work independently and as part of a team
• Proficient with MS Word, Excel, Outlook, Teams, Sharepoint and other Office 365 products
• Experience with payment processing and debt collection preferred
• Experience with Salesforce or equivalent CRM products preferred

Schedule & Location:

• 40 hours per week, 8:30am-5pm
• Hybrid-remote, 1-3 days per week in office located at 12720 Gateway Dr S #207, Tukwila, WA 98168

Generous benefits include:

• 100% paid employee medical, dental and vision plans
• Paid holidays, including federal holidays and the week between Christmas and New Years off
• 120 hours paid vacation annually
• Paid sick days
• 401(k) with employer matching
• Health Savings Account plans with employer HSA contribution
• FSA and dependent FSA plans
• Professional development allowance
• Commuter benefits
• Adoption assistance
• Paid volunteer time
• Voluntary supplemental medical benefits: Disability, Life, and Personal Accident insurance
• Flex time
• A great and diverse workplace culture

Position open until filled. All candidates are subject to a background check.

Business Impact NW is committed to creating and maintaining a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• 100% paid employee medical, dental and vision plans
• Paid holidays, including federal holidays and the week between Christmas and New Years off
• 120 hours paid vacation annually
• Paid sick days
• 401(k) with 1% employer matching
• Health Savings Account plans with employer HSA contribution
• FSA and dependent FSA plans
• Professional development allowance
• Commuter benefits
• Adoption assistance
• Paid volunteer time
• Voluntary supplemental medical benefits: Disability, Life, and Personal Accident insurance
• Flex time
• A great and diverse workplace culture