Manager, Constituent & Data Services

Job Summary

National Catholic Reporter (NCR) is seeking a Manager of Constituent & Data Services to lead our fundraising technology, donor data strategy, and gift operations. This position serves as the internal expert for Salesforce NPSP and provides the analytics and infrastructure build-out that support donor acquisition, retention, and growth.

This role partners across Advancement and Marketing to improve the reader-to-donor journey, strengthen reporting, and ensure data-driven decision making.

Duties

• Serve as administrator and strategic owner of Salesforce NPSP, managing system enhancements, workflows, reports, and vendor support.
• Develop donor analytics and reporting to measure fundraising performance, donor conversion, upgrades, and major gift opportunities.
• Create and manage donor segmentation for fundraising campaigns, stewardship, and marketing initiatives.
• Oversee prospect management, wealth screening, and moves management processes.
• Maintain data integrity through governance, record standards, deduplication, and automation.
• Supervise gift processing operations across all giving channels, including acknowledgments, recurring gifts, pledges, and reconciliation with Finance.
• Ensure compliance with IRS regulations, donor privacy standards, and charitable solicitation requirements.
• Collaborate with Advancement, Marketing, Finance, Editorial, and Technology teams to support organizational fundraising goals.

Experience

• 5+ years of experience in nonprofit fundraising operations, donor services, CRM management, or advancement analytics.
• 2+ years of Salesforce NPSP administration experience.
• Strong experience with fundraising analytics, segmentation, reporting, and data management.
• Experience translating data into actionable insights for diverse stakeholders.
• Project management experience; familiarity with tools such as Trello.
• Interest in leveraging AI tools to improve reporting, analysis, and operational efficiency.
• Supervisory experience preferred.
• Bachelor's degree or equivalent combination of education and experience.

• Fully Remote environment
• Health Insurance plan options (90% employer paid premium)
• Dental and Vision plan coverage (90% / 75% employer paid premium)
• Life Insurance and Long Term Disability
• Group Annuity Program (403B) with company match
• Supplemental Insurance option (Aflac)
• Employee Assistance Program (EAP)
• Paid parental leave (up to 12 weeks)
• Generous paid vacation (up to 20 days per year)/sick/personal time, plus 11 paid holidays
• Flexibility for work/life integration; summer hours (Friday afternoons off between Memorial and Labor Days)