Education Associate

The Medicare Rights Center (www.medicarerights.org) is a national, nonprofit consumer service organization that works to ensure access to affordable health care for older adults and people with disabilities through counseling and advocacy, educational programs, and public policy initiatives. Medicare Rights’ unique blend of service, education, and advocacy ensures that real consumer experiences reach the highest levels of policymaking, and that policies and laws adopted at state and federal levels are translated for consumers and effectively implemented. Since its founding in 1989, Medicare Rights has been helping people with Medicare understand their rights and benefits, navigate the Medicare system, and secure the quality health care they deserve. Medicare Rights strives to be the largest and most reliable independent source of Medicare information and assistance in the United States.

Medicare Rights is seeking a full-time Education Associate. This position will report to the Director of Education and divide time developing and testing educational materials for consumers, caregivers, and professionals; leading presentations and trainings; and providing client counseling via phone and email.  

 Specific Responsibilities 

• Develop and edit legally accurate, user-friendly print and online materials—including content for Medicare Interactive, training materials (slide decks, FAQs), and more—for diverse consumer and professional audiences.
• Lead local and national presentations to educate consumers and professionals about the Medicare program. Presentations are done in person in New York City and State and via webinar for national audiences.
• Contribute weekly shifts on Medicare Rights’ national consumer helpline and technical assistance channels, collecting relevant data on call topics and trends and making timely referrals as needed. 
• Participate in partner meetings and calls and recommend edits and additions to Medicare Rights’ educational materials to make them as useful as possible to consumers, their families, and the professionals serving them. 
• Assume responsibility for a variety of other Education department projects, including working with the IT department to brainstorm, test, and implement new online learning features and drafting new print and e-learning content. 

Qualifications 

The successful candidate is a superb writer and communicator and is highly motivated and organized. They have experience working independently and in collaboration. If you are interested in a role that involves primarily research, writing, and content creation with some direct service work, this is an ideal position for you.  

Specific qualifications include the following: 

• Undergraduate degree or equivalent work experience. 
• Exceptionally strong writing and communication skills, including an ability to convey complex information in a consumer-friendly and visual manner. 
• Empathy and commitment to consumer education and advocacy.  
• Demonstrated organizational skills, experience managing multiple tasks, and ability to meet due dates.  
• Ability to work independently and use a variety of technologies to connect virtually with colleagues.  
• Experience with or knowledge of health literacy best practices, adult learning, and/or graphic design a plus. 

Medicare Rights supports a culture of learning and professional growth. Those who meet many but not all of the qualifications are still encouraged to apply. 

Work schedule is hybrid with in-person work (2-3 days) and remote work (2-3 days), depending on the nature of responsibilities assigned. Annual salary range is $45,000 to $50,000. The Medicare Rights Center offers a generous benefits package. 

Application Instructions 

 The Medicare Rights Center is committed to fostering a diverse, equitable, and inclusive workplace. We are proud to be an equal opportunity employer and welcome applications from all qualified individuals. Please visit https://www.medicarerights.org/about to learn more about our commitment to diversity, equity, and inclusion. 

We kindly ask that only individuals authorized to work in the United States apply; we cannot offer visa sponsorship.  

Qualified applicants should send a cover letter, resume, and two short writing samples (500 words or so) to jobs@medicarerights.org with “Education Associate” in the subject line.  

Cover letter file should be labeled “Last Name – Cover Letter,” resume should be labeled “Last Name – Resume,” and writing sample should be labeled “Last Name – Writing Sample.” No phone calls, please. 

The Medicare Rights Center offers a generous benefits package.