Program Coordinator

Description:

Literacy Volunteers of Orange/Athol (LVOA) seeks an energetic, poised individual to coordinate the LVOA program that provides free, private, individualized and confidential tutoring to adults in basic reading and writing, and English to Speakers of Other Languages (ESOL).

The ideal candidate for this position will have excellent communication, organizational and interpersonal skills. The candidate must exercise excellent judgment and discretion with confidential or sensitive materials, have a strong sense of customer service, be a problem-solver and be compassionate in interpersonal dealings. We are seeking a dedicated person who sees helping others as a passion more than as a job. LVOA welcomes a range of applicants from recent college graduates to experienced professionals returning to the work force.

LVOA is an affiliate of Literacy Volunteers of Massachusetts (LVM), the state’s leading provider of free literacy and ESOL tutoring to adults.

Summary of Responsibilities:

1. Provide services that meet targeted annual program goals set by LVM and LVOA Board of Directors regarding the number of adults served, retention of volunteers and students, and student progress.

2. Coordinate community outreach to increase program visibility and recruit volunteer tutors and students.

3. Conduct volunteer information sessions, a pre-requisite to tutor training, and coordinate LVOA registrations for prospective volunteer tutors to attend online tutor training workshops conducted by other LVM affiliates.

4. Conduct student intake interviews and assessments.

5. Match tutors and students and provide ongoing support to tutor/student pairs through a variety of activities (e.g., monthly contact, professional development sessions, social events, an e- newsletter, a reference/lending library, regular office hours, individual consultations).

6. Maintain accurate tutor/student records and submit required reports, data and monthly attendance in a timely way.

7. Attend all LVM statewide program coordinators' meetings and trainings (remote and in-person), and additional professional development opportunities which can be remote or in-person.

8. Represent LVOA with community organizations.

9. Attend monthly LVOA Board meetings and provide requested information and support to the Board.

10. Other duties as assigned.

Minimum Qualifications:

1. Minimum B.A. degree required.

2. Excellent oral and written communication skills, organizational skills, attention to detail, ability to implement programs and enthusiasm to learn new skills.

3. Excellent interpersonal skills and ability to work with diverse groups.

4. Ability to work both independently and as part of a team.

5. Possess a genuine interest in promoting adult literacy and compassion for the struggles of adult learners.

6. Ability to work some evenings and occasional weekends.

7. Must have access to reliable transportation for local travel and LVM meetings/trainings as needed.

8. Excellent internet and computer skills required (MS Word, MS Excel, MS PowerPoint, Constant Contact or Mail Chimp).

Preferred Qualifications:

1. Experience in nonprofit management, program coordination, volunteer programs, adult basic education or ESOL desirable.

2. Bi-lingual or bi-cultural desirable.

No benefits. Office is closed on major holidays.

English proficiency in speaking, reading and writing required. Bi-lingual desirable.