Program Coordinator - Care Management (Bilingual)

Position Title: Program Coordinator, Care Management (Bilingual)

Department: Children & Family Services

Reports to: Program Manager, Care Management

Location: 1757 Waller Street, San Francisco, CA 94117

ABOUT THE ORGANIZATION

Safe & Sound is a children’s advocacy organization working to prevent child abuse and reduce its devastating impact on the child, their family, and our entire community.

We have been a pioneer in the field of child abuse prevention, working within San Francisco for more than 50 years. Recently, the organization has begun to expand its impact working throughout the state of California.

Child maltreatment is a complex problem, but a preventable one. Our data-informed approach leverages three primary strategies: we empower children with knowledge and confidence; we support families providing resources and skills; we activate the community and the change-makers within it to create a thriving social safety net for children and their families.

The organization has an annual operating budget of approximately $15.4 million and is supported by approximately 70 staff, interns, and more than 80 volunteers. Safe & Sound headquarters is located in a historic firehouse in the Haight-Ashbury neighborhood of San Francisco, with a second office in the Bayview neighborhood.

Safe & Sound recently merged with The Center for Youth Wellness (CYW), a national leader in the effort to advance pediatric medicine, raise public awareness, and transform the way society responds to children exposed to Adverse Childhood Experiences (ACEs). Founded by California’s first Surgeon General Dr. Nadine Burke Harris, CYW has created a national call to screen, treat, and heal ACEs and toxic stress.

More information is available at: www.safeandsound.org.

OVERALL SUMMARY

This position is responsible for providing direct care management services to families enrolled in our Supportive Family Services Program through the Family First Prevention Services Act (FFPSA). FFPSA was signed into law as part of Public Law (P.L.) 115–123 and has several provisions to enhance support services for families to help children remain at home, reduce the unnecessary use of congregate care, and build the capacity of communities to support children and families. The law enables states and territories to use funds for prevention services, such as:

• Evidence-based mental health programs
• Substance abuse prevention and treatment
• In-home parent skill-based programs
• Kinship navigator programs

In addition to providing direct care management to FFPSA families referred from the Child Protective Services (CPS) hotline, this position will hold as the primary Program Coordinator during our Parent Drop-In program, Family Events, and other Supportive Family Services. This position is fulltime and employment is contingent upon the availability of funding. In the event that funding is reduced or discontinued, this position may be modified to a part time role (approximately 50% FTE).

ESSENTIAL FUNCTIONS

Care Management

• Maintain a direct caseload of clients, providing individualized, client-centered care while balancing supervisory and program responsibilities.
• Participate actively as a member of monthly Case Conference meetings and attend monthly meetings accordingly
• Maintain regular contact and communication with Program Associates, Program Manager, Care Management and the Sr. Program Manager, Care Management.
• Collaborate with Program Associates and other service providers to provide care management, information and referral to FFPSA families, in keeping with their agreed-upon service plans.
• Provide time-limited supportive counseling, crisis counseling, and/or case management to families, as needed
• Performs intakes for FFPSA referrals, making referrals, and providing drop-in counseling during Parent Drop-in program
• Serves as Coordinator of the Day for the Parent Drop-In program as needed. Provides oversight and coordination of the Parent Drop-In program, including supporting other staff and interns providing drop-in services.
• Assists and supports our Parent Drop-In program as needed including helping set up and break down.
• Coordinates family support center services including Food Pantry, Emergency Needs Support, information and referrals.
• Attend, support, and supervise family events including holiday, seasonal events, periodic workshops as well as educational activities (may require some evening and weekends).

General Program Operations

• Maintain accurate and up-to-date records of all services provided, ensuring compliance with legal, regulatory, agency, and funding requirements.
• Attend staff meetings, trainings, and other professional development activities as directed by the supervisor.
• Assist with the collection, tracking, and reporting of program data to monitor family progress toward outcomes and support continuous program improvement.
• Ensure compliance with HIPAA and agency confidentiality policies, handling protected health information and sensitive client data with care, discretion, and in accordance with legal and organizational standards.
• Attend and participate in regular staff meetings, 1-on-1 supervision meetings, department trainings (TalkLine training, Playroom training, etc).

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Proficiency verbal and written in Spanish Required
• Associate's Degree in counseling, psychology, social work or other related field preferred
• At least two (2) or more years of relevant experience preferably in a non-profit social service environment
• Knowledge of community resources in San Francisco, cultural competency practices
• Previous experience working with youth and their families that are underserved, marginalized and high risk with trauma histories strongly preferred.
• Ability to build effective working relationships with staff, set clear expectations, and provide both positive and negative feedback in a timely manner.
• Ability to effectively collaborate with clients to complete assessments and develop appropriate service plans that support their protective factors
• Ability to use both qualitative and quantitative data to inform service planning and monitor client progress towards achieving outcomes/goals.
• Ability to work with diverse staff and client populations.
• Ability to prioritize work effectively in an environment with multiple competing priorities.
• Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.
• Ability to operate within and lead a complex service delivery structure.
• Ability to handle crisis situations.
• Ability to use excellent time management and organizational skills.
• Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities.
• Demonstrated experience working with diverse cultural backgrounds.
• CPR and First Aid certification required, or ability to obtain certification within a six (6) months upon hire and renewed every two years.

PREFERRED QUALIFICATIONS

• Adhere to professional boundaries and standards. Understands and follows basic ethics, values, and principles of case management regulatory practice.
• Experience using Salesforce, Google workspace.

POSITION SPECIFICATIONS

• Full-time
• In-person work required
• Non-Exempt.
• Position will be fingerprinted, E-verified, and reference-checked.All offers of employment are contingent upon successful completion of this process.

PHYSICAL REQUIREMENTS

• Typical Working Conditions
  • Standard office as well as occasional playroom (supervise and care for children) as requested.
  • This position may require evening hours
  • Travel within San Francisco
• Equipment Used
  • Computer, phone, Office at Hands, fax, copier.
• Essential Physical Tasks
  • Light lifting (lift, push, and pull up to 25 pounds unassisted on a regular basis).

Contingent on Funding: This position is fulltime and employment is contingent upon the availability of funding. In the event that funding is reduced or discontinued, this position may be modified to a part-time role (approximately 50% FTE).

The base salary for this position is $32.76 per hour and is eligible for the agency-sponsored benefits and the language premium. The language premium is $2,080 annually.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.

Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Care Coordination team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org

Benefits.

Spanish