Continuum of Care Resident Case Manager

ABOUT OPENHOUSE: Openhouse was founded in 1998 to empower Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ+) older adults to overcome the unique challenges they face as they age by providing LGBTQ+ welcoming housing, resources, high-impact direct services, and innovative community programs. As a result, Openhouse reduces isolation and empowers LGBTQ+ older adults to improve their overall health, well-being, and economic security. We are a dynamic and entrepreneurial on the leading edge of the growing field of aging services for LGBTQ+ elders at the local, state, and national levels. Openhouse believes in manifesting opportunities with, and not just for, LGBTQ+ older adults to build and reconnect with community by providing housing, direct services, and community programs.

Openhouse is committed to building a diverse, inclusive, and equitable workplace. We encourage applications from people of all backgrounds, including but not limited to candidates who identify as women, people of color, members of the LGBTQIA2S++ community, and individuals across the gender spectrum. We recognize that systemic inequities may discourage some candidates from applying unless they meet every qualification listed. If you believe your skills and experiences align with the role and you are passionate about our mission, we encourage you to apply. We value the unique perspectives and talents that each individual brings to our organization. Openhouse is an Equal Opportunity Employer and does not discriminate based on any characteristics protected by law.

POSITION SUMMARY

The Continuum of Care (CoC) Resident Case Manager provides comprehensive, client-centered case management services to LGBTQIA2S++ older adults and adults with disabilities experiencing housing instability, medical concerns, and complex psychosocial challenges in the Openhouse and Mercy Housing 55 and 95 Laguna Street properties. This position operates under contract with the City and County of San Francisco Homelessness and Supported Housing department and must comply with all applicable federal, state, local, and contractual requirements governing publicly funded case management programs. The CoC Case Manager performs assessments, care planning, coordination, advocacy, documentation, reporting, and monitoring functions to ensure compliance with Openhouse, Mercy Housing, and CoC standards and to support client safety, dignity, and housing stability.

ESSENTIAL FUNCTIONS

The following duties are considered essential job functions under the California Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA):

Client Assessment & Care Planning

• Conduct intake, eligibility determination, and enrollment in accordance with CoC guidelines
• Perform comprehensive functional, psychosocial, and housing stability assessments
• Develop individualized, strengths-based service plans
• Conduct monthly client contacts (minimum)
• Complete annual reassessments and recertification of various public program benefits

Service Coordination & Advocacy

• Coordinate housing, medical, behavioral health, and public benefits services (including Medi-Cal, IHSS, Medicare, and related systems)
• Advocate for clients experiencing housing, health, or service-related crises
• Collaborate with Mercy Housing property management and services staff, and community-based providers
• Maintain professional working relationships and boundaries with interdisciplinary service partners

Documentation, Data Entry & Contract Compliance

• Maintain timely, accurate, and complete case documentation
• Enter and update required information in ONE System and Neon, and other mandated systems
• Maintain documentation consistent with CoC, HIPAA, and Openhouse confidentiality standards
• Participate in audits, monitoring reviews, and quality assurance processes
• Coordinate transportation to medical, and benefit-related appointments as required for care coordination

Mandated Reporting Responsibilities

This position is designated as a Mandated Reporter under California Welfare & Institutions Code §15630 (Dependent Adult and Elder Abuse Reporting Act).

The CoC Case Manager is legally required to:

• Immediately report suspected elder or dependent adult abuse to Adult Protective Services (APS) or appropriate authorities
• Complete required written follow-up reports within statutory timelines
• Participate in mandated reporter training as required by state law
• Maintain documentation of compliance with reporting obligations

Failure to fulfill mandated reporting responsibilities may result in disciplinary action and potential legal consequences.

Team Participation & Professional Standards

• Participate in weekly case conferences and supervision
• Maintain confidentiality in compliance with HIPAA and other privacy regulations
• Provide services in a culturally responsive, LGBTQ-affirming, and trauma-informed manner

COC CASE MANAGER CONTRACTOR COMPLIANCE

As a HSH funded position, the CoC Case Manager must:

• Adhere to all CoC program standards and contract requirements
• Maintain documentation sufficient for City & County monitoring and audit
• Participate in required CoC trainings
• Meet productivity and reporting benchmarks as defined by contract
• Comply with City, State, and Federal nondiscrimination and confidentiality regulations

Employment in this role may be contingent upon continued funding under the CoC contract.

MINIMUM QUALIFICATIONS

• 1–3 years of experience working with older adults and/or adults with disabilities
• Demonstrated case management experience in community health, aging services, or homeless services systems
• Knowledge of housing and public benefits systems
• Strong documentation and organizational skills
• Ability to travel locally for home visits
• Fluency in verbal and written English

PREFERRED QUALIFICATIONS

• Bachelor’s or Master’s degree in social work, counseling, psychology, gerontology, or related field
• Experience with Medi-Cal, IHSS, Medicare systems, and SF Permanent Supported Housing
• Motivational interviewing or behavioral health experience
• Multilingual proficiency
• Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission.
• Experience working with older LGBTQIA2S++ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc.

As a condition of employment:

• Criminal history background check (post-conditional offer)
• Motor Vehicle Record (MVR) review

All background checks are conducted in compliance with:

• San Francisco Fair Chance Ordinance
• California Fair Chance Act
• Applicable federal, state, and local law

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

• Ability to navigate residential environments and travel one block back and forth between them
• Ability to operate a computer and office equipment up to 8 hours per day
• Ability to work in a shared office environment

Full COVID vaccination required (or approved accommodation).

ACCOMMODATION STATEMENT

Openhouse is committed to providing reasonable accommodations in accordance with the California Fair Employment and Housing Act (FEHA), the Americans with Disabilities Act (ADA), and all applicable laws.

The Case Manager must be able to perform the essential functions of the position with or without reasonable accommodation.

Openhouse engages in a timely, good-faith interactive process with applicants or employees who request accommodation. Individuals who believe they may require accommodation to perform essential job functions are encouraged to contact Human Resources to initiate the interactive process.

DISCLAIMER

This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of all duties or responsibilities. Openhouse reserves the right to modify job duties to meet operational or contractual needs.

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Fluency in verbal and written English

Multilingual proficiency preferred