Learning and Development Specialist

Job Title: Learning and Development Specialist

Reports To: Chief Administrative and Information Officer

Location: Boston, MA 02115

Position Type: Full Time; Non-Exempt

Annual Salary: $60,000 - $70,000

Overview:

The Learning and Development (L&D) Coordinator supports the design, coordination, and delivery of learning programs that build staff and volunteer capability across the organization. Reporting to the Chief Administrative and Information Officer, the Coordinator manages the day-to-day logistics of training initiatives, administers the learning management system (LMS), tracks compliance training, and helps assess learning needs across departments. This role is ideal for an organized, people-focused professional who is passionate about employee development and mission-driven work.

The ideal candidate is an engaging and organized learning professional who can translate organizational and program needs into practical, accessible, and effective training experiences. This role requires strong facilitation, communication, project-management, and relationship-building skills, as well as the ability to work collaboratively across departments.

Responsibilities / Essential Job Functions:

Program Coordination and Delivery

• Coordinate scheduling, logistics, materials, and communications for in-person, virtual, and hybrid training sessions, workshops, and onboarding programs.
• Support the design and rollout of new hire orientation and onboarding, ensuring a consistent and welcoming experience for staff and volunteers.
• Assist in developing training content, job aids, e-learning modules, and facilitator guides in collaboration with subject matter experts.
• Source and liaise with external trainers, vendors, and facilitators as needed, including managing contracts and invoices within budget.

Learning Systems and Administration

• Administer the learning management system: enroll users, upload content, troubleshoot issues, and generate reports.
• Maintain accurate training records, certifications, and compliance documentation (e.g., safety, harassment prevention, data privacy, and grant-required training).
• Monitor completion rates for mandatory training and follow up with staff and managers to ensure compliance deadlines are met.

Needs Assessment and Evaluation

• Support annual learning needs assessments through surveys, focus groups, and consultations with department leads.
• Collect and analyze training feedback and evaluation data; prepare summary reports and recommendations for the CAIO.
• Track L&D metrics (participation, completion, satisfaction, budget utilization) and contribute to reporting for leadership, the board, and funders as required.

Culture and Engagement

• Promote learning opportunities through internal communications, newsletters, and the intranet.
• Support career development initiatives such as mentoring programs, lunch-and-learns, and leadership development cohorts.
• Champion accessible, inclusive learning practices that reflect the organization’s commitment to diversity, equity, and inclusion.

Qualifications / Requirements: (education, years of experience, knowledge base, skills)

• A minimum of 2–3 years of experience in learning and development, training coordination, human resources, or a related role.
• Bachelor’s degree in Human Resources, Education, Organizational Development, Business Administration, or a related field, or an equivalent combination of education and experience.
• Demonstrated experience coordinating events, programs, or training logistics from planning through evaluation.
• Proficiency with Microsoft Office or Google Workspace; comfort learning new software and systems.
• Strong organizational skills with the ability to manage multiple projects, deadlines, and stakeholders simultaneously.
• Excellent written and verbal communication skills and a customer-service orientation.
• High degree of discretion when handling confidential employee information.

Equal Employment Opportunity Statement

Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Work Environment (should include noise level, physical demands such as bending, sitting, lifting) Example:

Cubicle space within large office building; prolonged sitting at a desk and working on a computer, OR, requires equal amounts of sitting and standing, must be able to climb stairs. Office is open to the public and visitors only by appointment. Position requires a minimum of four days onsite. Office is climate controlled with heat and air conditioning.

• • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
  • Wellbeing Assistance

• English
• Spanish