Salesforce Administrator

AGENCY BACKGROUND:

Northern Manhattan Improvement Corporation (NMIC) is a community-based, nonprofit organization founded in 1979. NMIC has grown into a leading multi-service agency with over 140 staff members serving New York City with a focus on upper Manhattan and the Bronx. Our mission is to serve as a catalyst for positive change in the lives of the people in our community on their paths to secure and prosperous futures. Integration is the cornerstone of NMIC’s programs, and our staff can identify and address a broad array of immediate needs through comprehensive crisis intervention services. With their matters resolved, clients move seamlessly to capacity building services through our holistic programs designed to transition individuals and families to self-sufficiency.

• Our Legal Services, Social Services and Weatherization programs meet community members’ basic needs including legal representation in immigration related matters, housing, financial services and health related matters.
• Our Community Organizing program empowers residents to collectively secure long term and larger scale improvements to their basic needs.
• Our Education & Career Services program imparts individual community members with the practical tools necessary to build secure and prosperous futures.

Job Title: Salesforce Administrator

Department: Administration

Reports To: Lead Systems Developer

Location: Main Office: 45 Wadsworth Avenue, New York, NY 10033

FLSA Status: Exempt

Work Model: Hybrid (1 day in office per week)

SUMMARY OF RESPONSIBILITIES:

This is an opportunity to join NMIC during a major Salesforce transformation and help shape how staff across programs use data to serve clients more effectively. The Salesforce Administrator will play a key role in building sustainable internal Salesforce capacity as NMIC transitions from implementation to long-term ownership of the platform. The Salesforce Administrator supports the implementation, maintenance, and day-to-day operation of NMIC’s Salesforce Nonprofit Cloud (NPC) environment and related data systems. This role works under the supervision of the Lead Systems Developer, who will provide technical direction, prioritization, and support for platform governance and longer-term architecture decisions. The Salesforce Administrator also works closely with program staff to support effective use of Salesforce for service delivery and reporting.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

System Support & Configuration

• Assist with Salesforce configuration, updates, and enhancements, including flows, validation rules, page layouts, and permission sets
• Support testing and deployment of new functionality
• Assist with sandbox and release management
• Support strong data security and confidentiality practices for sensitive client information

User Support & Training

• Provide helpdesk support for staff using Salesforce and related tools
• Troubleshoot system issues and respond to user requests
• Deliver onboarding and training for system users
• Develop and maintain configuration documentation, user-facing how-to guides, and training materials

Data Quality & Maintenance

• Monitor and improve data quality through validation and cleanup
• Support data imports, exports, and routine system updates
• Promote consistent data entry practices across programs

Reporting & Analysis

• Build and maintain reports and dashboards
• Support data analysis for program performance and reporting
• Assist with internal and external data requests

Implementation Support

• Collaborate with external Salesforce implementation partner to support Salesforce rollout activities, including testing and training
• Assist with data migration and transition from legacy systems
• Support change management for Salesforce updates, including communicating changes, preparing users, and reinforcing adoption

QUALIFICATIONS:

• Bachelor’s degree or equivalent experience
• At least 2 years of experience as a Salesforce Administrator, preferably in a nonprofit setting with either Nonprofit Cloud (NPC) or Nonprofit Success Pack (NPSP). Candidates with strong core Salesforce administration experience and demonstrated ability to learn nonprofit data models are encouraged to apply. Ideal hands-on experience includes:
  • Flow Builder including screen flows, record-triggered flows, and scheduled flows
  • User management, profiles, permission sets, role hierarchy, sharing rules, and Organization-Wide Defaults
  • Custom objects, custom fields, record types, and page layouts
  • Reports and dashboards including formula fields, joined reports, and dashboard filters
  • Data import and export using Data Loader and Data Import Wizard
  • Data quality, deduplication, validation rules, and routine data cleanup procedures
• Salesforce Administrator certification or willingness to obtain; NMIC supports professional development, including Salesforce certification training
• Strong data management skills, including imports/exports, validation, data quality
• Ability to troubleshoot system issues and provide user support
• Strong Excel skills and comfort working with datasets
• Ability to manage multiple requests and prioritize tasks effectively
• Experience supporting or training non-technical users
• Strong communication and interpersonal skills
• Attention to detail and commitment to data accuracy and confidentiality
• Interest in nonprofit data systems and supporting program operations
• Experience supporting organizational change management and user adoption preferred

SALARY/BENEFITS:

NMIC offers a generous benefits package including medical, dental, life, and disability insurance; paid time off consisting of 20 vacation days, 15 sick days, 5 personal days, 11 agency holidays, plus the week off from Christmas Eve through New Year's Day; a 401k with agency contribution; and other benefits.

Salary: $75,000–$95,000

NMIC IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:

NMIC is an Equal Opportunity Employer and actively encourages candidates of diverse backgrounds to apply for employment. Applicants must meet the minimum qualification requirements. A combination of education and experience will be considered unless specifically stated otherwise.