Member Success Manager

What is MSA’s Purpose?

We are here to inspire wise change in schools.

Purpose and Character of the Role

The Member Success Manager is the front line of MSA’s relationship with prospective member schools. The heart of this role is conversation organized around (1) understanding what school leaders are trying to accomplish; (2) what is at stake for their schools and communities; and (3) helping them to determine whether MSA can help them achieve their goals.

You will also own the engine behind our growth. That means managing a pipeline of prospective schools in our CRM, keeping data clean, running follow-ups, pulling performance reports, and making sure nothing falls through the cracks.

This role reports directly to the VP of Member Success, who will coach you to success.

The kind of person who will thrive in this role…

• Has 2+ years of experience building relationships, managing multiple stakeholders, or guiding people through a decision-making process.
• Connects with people quickly, listens well, and creates trust in a short conversation.
• Can quickly manage a high volume of relationships while ensuring a personalized, professional touch.
• May have experience in school leadership.
• Is (or quickly becomes) familiar with the landscapes of microschools, school choice, and alternative education.
• Has experience with a sales or outreach pipeline, including working with a CRM.
• Feels comfortable with data and reporting: pulling numbers, spotting patterns, building simple dashboards.

As a small team in a growth phase, we often need to shift priorities and make decisions with incomplete information. This individual will need to be nimble and adaptable.

Also, at Middle States we all try things that don’t work. Initiatives are experiments. The question is never “Did it work perfectly?” but rather “What did we learn, and what do we try next?” We want someone who takes ownership of their work, follows through on commitments, flags problems early, and brings learning back to the team. That’s how we all get better.

• Additional benefits include 403B contributions, healthcare, vision / dental, and life insurance, and robust personal time off.
• The position is fully remote. Virtual attendance is required for MSA staff meetings (typically once a month).
• Occasional travel may be required (eg, conferences, staff retreat, etc.).
• International candidates are welcome. Such employment is managed through a global “Employer of Record” (EOR) to ensure full compliance and benefits in your country. We may need to modify compensation and benefits to account for EOR requirements.