Manager, People Operations

Full-Time | Hybrid | Based in New York City or Washington, D.C.

Salary Range: $80,000–$95,000

Razom, which means “together” in Ukrainian, is one of the leading U.S.-based nonprofit organizations supporting a secure, democratic, and prosperous Ukraine. Since its founding following the Revolution of Dignity in 2014, Razom has delivered more than $205 million in humanitarian, medical, and recovery aid while building a global movement of volunteers, advocates, donors, and changemakers. Today, Razom supports Ukraine through a broad portfolio of programs spanning humanitarian relief, healthcare support, frontline medical aid, advocacy, cultural diplomacy, and long-term recovery initiatives. From delivering critical medical equipment and tactical support to first responders, to advancing bipartisan policy efforts in Washington, D.C., Razom combines operational excellence with deep mission commitment and global impact. This is a unique opportunity to join a high-impact, fast-moving organization at an important moment in its growth and evolution.

The Opportunity

Razom is seeking a thoughtful, highly organized, and systems-oriented Manager, People Operations to join its People & Culture team. This role will help shape and strengthen the employee experience for Razom’s U.S.-based team while supporting a collaborative global workforce dedicated to Ukraine’s future.

The Manager, People Operations will oversee the operational backbone of the employee lifecycle including onboarding, compliance, payroll and benefits coordination, HR systems, employee data, and office operations support. The role also partners closely with colleagues in Ukraine and manages Office Experience Managers in both New York City and Washington, D.C.

This position is ideal for someone who enjoys building structure in evolving environments, improving operational processes, and helping mission-driven teams thrive. The successful candidate will bring strong operational discipline, sound judgment, and the ability to create clarity and consistency within a rapidly growing organization.

Why This Role Stands Out

This is more than a traditional HR operations role. It is an opportunity to:

• Contribute directly to one of the most visible and impactful nonprofit organizations supporting Ukraine
• Help scale and strengthen a growing international organization during a pivotal period
• Build and improve people systems, processes, and employee experience initiatives with meaningful autonomy
• Work alongside deeply committed colleagues across the U.S. and Ukraine
• Support a mission that combines humanitarian relief, healthcare access, advocacy, democracy, and cultural preservation
• Join an organization recognized for both operational transparency and impact, including a 100% Charity Navigator rating and recognition by Forbes Ukraine as one of the country’s top nonprofit organizations

Key Responsibilities

People Operations & Employee Experience

• Own and continuously improve employee lifecycle processes including onboarding, offboarding, promotions, and role changes
• Serve as a trusted resource for employee questions related to HR policies, systems, and processes
• Support recruiting operations, including offer letter preparation and approval coordination
• Help coordinate internal People & Culture communications, All Hands meetings, and employee updates
• Ensure employees have a welcoming, organized, and supportive experience from onboarding through transition
• Directly supervise two Office Experience Managers to support smooth office operations in NYC and DC

Compliance & HR Administration

• Ensure compliance with federal, state, and local employment laws and required documentation
• Manage background checks, employment verifications, contractor compliance, and HR records
• Help maintain employee handbooks, SOPs, and HR policies in partnership with global counterparts and external advisors
• Coordinate visa-related documentation and processes as needed

Systems, Payroll & Benefits

• Own and optimize HR systems, payroll coordination, benefits administration, and employee data management
• Identify opportunities to improve workflows, automation, and operational efficiency
• Support compensation administration, salary benchmarking, and Open Enrollment
• Prepare organizational reporting and workforce data insights including headcount and attrition tracking
• Evaluate external vendors, software platforms, and service providers to support organizational effectiveness

Qualifications

Required

• 5+ years of experience in HR, People Operations, or related operational HR roles
• Strong understanding of U.S. employment compliance and employee lifecycle management
• Experience supporting payroll, benefits administration, and HR systems
• Highly organized with strong attention to detail and operational follow-through
• Ability to manage multiple priorities in a fast-paced, evolving environment
• Strong judgment and discretion handling sensitive information
• Comfort working both independently and collaboratively across teams and regions

Preferred

• Experience in nonprofit, mission-driven, startup, or rapidly scaling environments
• Prior people management or team leadership experience
• Ukrainian language skills
• Experience using Asana or similar project management platforms

Compensation & Benefits

Razom offers:

• Competitive compensation and benefits
• Generous paid time off
• Opportunities for ongoing professional development
• A collaborative, mission-driven culture with meaningful global impact
• A hybrid work environment with regular in-office presence in either New York City or Washington, D.C.

Join Razom

Razom believes meaningful change happens when people from diverse backgrounds, experiences, and perspectives come together around a shared mission. The organization is deeply committed to diversity, equity, inclusion, and belonging and encourages candidates from all backgrounds to apply. If you are energized by operational excellence, mission-driven work, and the opportunity to help support Ukraine during a defining moment in history, Razom would love to hear from you.

Razom is an equal opportunity employer. All qualified applications will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age disability, marital status, sexual orientation, gender identity and expression, military status, prior record of arrest or conviction, or current employment status. Razom is deeply committed to diversity, equity, and inclusion. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We encourage candidates from different backgrounds to apply.

English - Full Professional Proficiency