Intake Coordinator

Type

Full-Time, Hourly – Non-exempt

Location

Make-A-Wish Greater Bay Area 1333 Broadway, Suite 200 Oakland, CA, 94612

Summary

Make-A-Wish Greater Bay Area is seeking a compassionate, organized, detail-oriented, critical thinking, team-player to serve on the Mission Delivery team to assist with wish granting. This full-time, non-exempt position reports to the Bilingual Wish Manager. Compensation is based on skills and experience.

• Compensation: $25.50 - $27.50 based on skills and experience

Make-A-Wish® Greater Bay Area is a 501(c)(3) non-profit organization that fulfills the wishes of children between the ages of 2-1/2 and 18 who have critical illnesses. Make-A-Wish Greater Bay Area was founded in 1984 and has fulfilled the wishes of more than 10,000 children in its 42-year history. The Greater Bay Area chapter is headquartered in Oakland and serves 17 Northern California counties, from Monterey County to the Oregon border.

Responsibilities

• Coordinating in-take process from wish discovery interview through wish determination
  • Managing caseload of approximately 100 wishes at a time
  • Processing wish interview forms when received from volunteers
  • Assessing appropriateness of wish based on policies and guidelines
  • Following up with wish families to discuss wish ideas, set and manage expectations, send letters of understanding, and collect wish family forms, IDs, and other paperwork as required
  • Entering data from family paperwork into Salesforce
  • Interacting with Mission Delivery staff, volunteer wish teams, referral sources and families
  • Manage caseload to ensure wishes move through pipeline in a timely manner
• Documenting all wish family communication in Salesforce database and maintaining thorough and accurate SharePoint files
• Keeping up with policy and process changes, and contributing to ongoing process improvements
• Other duties as assigned

Education & Experience

• 3+ years related work experience, including office/administrative experience
• Associate's or Bachelor’s Degree preferred
• Extreme attention to detail with a high degree of accuracy
• Excellent communication skills, both written and verbal, and a positive attitude for working in a cooperative environment
• Ability to navigate complex family dynamics, circumstances, and emotions with empathy and professionalism
• Well-organized, able to multi-task efficiently, to meet deadlines under pressure, manage timely follow-up, and maintain composure while handling difficult situations
• Warm, yet professional, demeanor while working with children, families, social workers, medical professionals, staff and volunteers
• Understanding of and ability to demonstrate cultural and socio-economic humility
• Willingness to be flexible in terms of assigned responsibilities
• Ability to maintain complete confidentiality
• Bilingual (Spanish/English) preferred
• PC literate – Microsoft Office Suite (Word, Excel, Outlook, Teams), etc.
• Database experience, especially Salesforce, a plus

Chapter Benefits

• Competitive Paid Time Off and Holiday Schedule
• Medical, Dental, and Vision benefit offerings; coverage will be available the first day of employment
• Employer Paid Term Life Insurance and AD&D for employee coverage only
• Additional Optional Employee Paid Voluntary Life & AD&D and Voluntary Critical Illness Insurance
• Optional Employee Paid Commuter Benefits
• Employer Sponsored Retirement Plan with up to a 4% employer match. Participation can begin at the first of the month, following date of hire.
• Remote work capabilities: in-office required days Tuesdays and Wednesdays, with office and resources available throughout each week
• Employee Assistance Program

How to Apply

To be considered, applicants must submit a resume and cover letter via email when applying through the job posting site or send your resume and cover letter to: jobs@sf.wish.org.

No phone calls, please. We will contact candidates directly if selected for next steps.

Other Info

An Equal Opportunity Employer

Make-A-Wish Greater Bay Area is an Equal Opportunity Employer and provides equal employment opportunities to all candidates without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics. Make-A- Wish is committed to providing reasonable accommodations, as required by law.

Bilingual (Spanish/English) preferred