Housing Counseling Program Assistant

Job Title: Housing Counseling Program Assistant Reports to: Director of Housing Counseling Programs Location: White Plains, NY

Employment Type/Salary: Full-Time, $52,000-$54,000 annually

Westchester Residential Opportunities (WRO) is a nonprofit organization located in White Plains, New York whose mission is to promote fair, affordable and accessible housing for all individuals in the lower Hudson Valley region.

Job Summary:

The Housing Counseling Program Assistant supports the operations of housing counseling programs by providing administrative, organizational, and client support. This role ensures smooth program functioning, assists with outreach efforts, and helps clients access housing services. The Program Assistant works closely with counselors, clients, and community partners to advance housing stability goals.

Key Responsibilities

1. Administrative Support
   • Assist with scheduling housing counseling appointments and managing counselors' calendars.
   • Maintain accurate and organized client records, files, and documentation.
   • Prepare reports, presentations, and correspondence as needed.
   • Handle incoming calls, emails, and inquiries about housing counseling services.
2. Client Support
   • Provide clients with basic information about housing counseling services and eligibility requirements.
   • Assist clients with completing applications, gathering required documentation, and navigating the intake process.
   • Follow up with clients to ensure timely submission of paperwork and respond to their questions or concerns.
3. Outreach and Communication
   • Support outreach efforts to promote housing counseling services, including creating flyers, social media posts, and other marketing materials.
   • Assist with coordinating community events, workshops, and informational sessions on housing-related topics.
   • Ensure program materials and resources are up-to-date and readily available for clients and staff
4. Data Entry and Reporting
   • Input client data into case management systems accurately and promptly.
   • Track program metrics, including the number of clients served and outcomes achieved.
   • Assist in preparing regular reports for funders, management, and other stakeholders.

1. Compliance and Confidentiality
   • Adhere to all applicable regulations and guidelines, including confidentiality standards and fair housing laws.
   • Ensure client data is securely stored and handled in compliance with organizational policies and legal requirements.
2. Team Collaboration
   • Work collaboratively with housing counselors and other staff to support the program's objectives.
   • Participate in team meetings, training sessions, and professional development opportunities.
   • Provide backup support to other team members during busy periods or staff absences.

Qualifications

• • Education andExperience:
  • High school diploma or equivalent required; associate or bachelor’s degree in a relatedfield preferred.
  • Experience in administrative support, customer service, or nonprofit program coordination is a plus.
  • Bi-lingual Spanish is a plus

Knowledge and Skills:

• • Organization: Strong ability to manage multiple tasks and maintain detailed records.
  • Communication: Excellent verbal and written communication skills.
  • Technology: Proficiency in Microsoft Office Suite, data management systems, and basic design tools.
  • Interpersonal Skills: Compassionate and professional in working with diverse populations.
  • Problem-Solving: Ability to identify and resolve client and program challenges effectively.

Work Environment:

This position may involve a mix of office-based work and occasional community outreach activities. Some evening or weekend hours may be required for events or workshops.

How to Apply:

Please email a resume and cover letter as a PDF or Word attachment, along with salary expectations, referencing Housing Counseling Program Assistant in the subject line to payroll@wroinc.org

WRO is an Equal Opportunity Employer

great comprehensive benefit package including paid medical, PTO and 403b

English required. Spanish strongly preferred