Partner Success Manager

The Partner Success Manager provides relational, operational, and insights-driven leadership to ensure Miracle Messages’ partners and programs are well supported, informed, and continuously improving. This new position will serve as a primary point of contact for strategic partners and program leadership, meeting regularly to review referrals, engagement, and outcomes, and translating shared data into actionable learning.

Working closely with program leadership and cross-functional teams, the Partner Success Manager owns partner-facing workflows and reporting. They are hands-on in Salesforce, building and maintaining reports and dashboards, managing referral pipelines, and ensuring data is accurate, usable, and aligned with program needs. The role supports both external accountability and internal decision-making by making data accessible and meaningful.

This position blends partner success, program operations, and practical business intelligence. The Partner Success Manager must be comfortable navigating Salesforce independently—pulling and building reports, structuring views and dashboards, identifying trends, and occasionally coaching others in how to use Salesforce effectively and interpret data into actionable insights. This role is ideal for someone who is proactive, organized, and relationship-driven; who enjoys turning data into insight; and who thrives in a growing organization where systems, clarity, and follow-through are essential.

Responsibilities

• Partner Success: Lead regular check-ins with strategic partners to review referrals, engagement, and outcomes using Salesforce reports and dashboards.
• Program Operations: Support program leadership in implementing and refining partner-facing and referral workflows to ensure consistent, trauma-informed service delivery.
• Salesforce & Reporting: Build, maintain, and use Salesforce reports, dashboards, and pipelines to support partner accountability and internal decision-making.
• Data & Insights: Monitor key metrics, identify trends, and translate Salesforce data and frontline insight into actionable recommendations for program improvement and scale.
• Communications & Materials: Prepare concise stakeholder-specific reports, summaries, and presentations aligned with organizational messaging.
• Continuous Improvement: Identify and implement opportunities to streamline workflows, improve data quality, and strengthen partner and participant experience.
• Flexibility & Collaboration: Work effectively across programs and teams in a fully remote environment. Support or manage program-related events (virtual and in-person) in coordination with other teams.
• Adaptability: Due to the changing nature of our growing organization, duties occasionally change to meet the needs of our population. We intend to serve as many people as possible, and flexibility is required as we learn new ways to accomplish this.
• In-Person Meetings: In-person meetings as needed, approximately 3-4 times per year.

Qualifications

• Relevant Experience: 3–5 years of experience in partner success, customer success, program operations, or nonprofit management; BA or equivalent experience preferred. Commitment to Miracle Messages’ mission, values, and approach to homelessness.
• Salesforce & Reporting (Required): Fluent, hands-on Salesforce use with day-one ability to independently translate program needs into reports, dashboards, and pipeline analyses that surface trends and inform program improvements.
• Insights: Strong ability to interpret reports, identify patterns and trends, and translate data into clear, actionable insights for internal teams and external partners.
• Partner & Customer Success Skills: Demonstrated experience managing ongoing partner relationships, leading structured check-ins, setting expectations, and using data to support accountability and improvement.
• Systems Thinking: Comfort working within and improving systems and workflows; able to identify gaps, reduce friction, and improve clarity as programs scale.
• Communication: Clear, professional written and verbal communication skills; able to present data and insights in a way that is accessible and decision-oriented.
• Execution & Organization: Highly organized, detail-oriented, and reliable; able to manage multiple priorities while balancing day-to-day execution with continuous improvement.

We invite candidates from all backgrounds to apply and join us in making a meaningful impact. If you are passionate about driving change and fostering community, we would love to hear from you!

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Long-term Disability

Matching 401K

Transportation allowance (if SF Bay Area based)

Paid vacation and sick time

Flexible schedule

Professional Development Opportunities

Health & Dependent Care FSA options

Home office/tech stipend