Residence Director (Prospect Park YMCA)

Salary: $66,300 - $89,100 Hourly

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The Prospect Park YMCA is seeking a Residence Director who will provide leadership and direction to the successful operation of the Branch Community House by leading and demonstrating outstanding hospitality and the fulfillment of related job responsibilities. These responsibilities include supervising and administering all aspects of Prospect Park Community House to achieve service, satisfaction, compliance, and retention. The Residence Director will ensure excellent customer service to our guests and tenants at all times, and provide leadership and management of Housing tenants by ensuring compliance with lease terms, applicable laws, regulations, etc. They will work closely with the third-party social services agencies, and other NYC agencies to maintain a safe, quality experience for all tenants and guests, and will provide additional support as needed to the Community House department. The Residence Director carries out the mission and vision of the Y and adheres to the Y values when dealing with staff and customers.

Key Responsibilities:

• Conduct weekly meetings YMCA Fiscal Officer and Accounts Payable to manage invoices.
• Conduct weekly meetings with Social Service Director to coordinate daily operations.
• Manage the day-to-day operations of Community House related to building maintenance, security, and resident administration, in collaboration with Properties and Membership departments.
• Act as liaison with government agencies, social service agencies, and other external partners.
• Manage Community House occupancy in accordance with government agency requirements and approved occupancy levels, in coordination with Social Services as the requestor.
• Coordinate the preparation of vacant rooms for occupancy in collaboration with Properties.
• Review prospective residents referred by Social Services and participate in the risk management review of applications.
• Address resident concerns related to leases, House Rules, rent payments, and other tenant matters.
• Work with attorneys on landlord-tenant matters, including legal cases, court appearances, and eviction proceedings, as appropriate.
• Manage and assist with the Section 8 voucher and application process in coordination with the Financial Coordinator.
• Manage and assist with residents’ yearly lease processes, including regular and Section 8 leases, in coordination with the Financial Coordinator.
• Coordinate room inspections with HPD agents and Properties.
• Manage the Tenant Money Management Program in coordination with HRA to support the receipt and processing of monthly resident payments.
• Work closely with the Financial Coordinator and Social Services past due rent collections.
• Assist with the preparation and submission of the annual HPD Home Written Agreement report.
• Review and manage audit requirements for Social Services during HRA and HPD Home Written Agreement review.
• Monitor payroll reports.
• Maintain Community House furniture and equipment in good condition. Coordinate replacement ordering as needed.
• Supervise Community House staff, including Financial Coordinator.
• Coordinate occupation of the Sea-Farer's Room.
• Provide indirect supervision of Social Services provider.
• Work with Social Services’ requests for occupants to fill rooms.
• Communicate with Social Services as they assist residents with HRA when rent can’t be paid.

Desired Skills & Experience:

• High School diploma or equivalent; Course work toward Bachelor’s Degree preferred
• Level I – 2 to 3 years of customer service experience; Level II – 3 to 5 years of customer service experience; Level III – 5+ years of customer service experience
• Strong interpersonal skills with the ability to quickly build rapport and credibility
• Entrepreneurial spirit with the willingness to support team members by covering additional shifts at times
• Ability to work in a fast-paced environment and deal with pressure
• Excellent service skills
• Solution oriented
• Knowledge of Microsoft Office

Benefits:

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical benefits, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.

How to Apply:

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.