Operations Director

Position Summary

The Operations Director will serve in a key leadership role at BC3, responsible for overseeing member operations and internal organizational systems. This role reports to the Executive Director. This position is ideal for an experienced operations professional who thrives in a lean organizational environment. The successful candidate will be adept at maximizing efficiency within a very small team structure while maintaining high-quality value to BC3’s corporate membership. This role requires a strategic thinker with strong project management skills who can effectively manage cross-functional teams, optimize operational processes, and ensure seamless coordination across all organizational functions.

Key Areas of Responsibility

Member Operations

• Lead comprehensive operations for all member-facing events, including pre-event planning and post-event follow-up activities
• Serve as project manager for member activities, identifying staff leads, defining core deliverables, and managing timelines, tasks, and outputs across BC3 staff
• Develop and deploy strategies for directors to share operational responsibilities
• Help track and allocate emerging "hot topics" and member collaborative activities across BC3 staff, ensuring appropriate staff capacity management
• Learn, implement, and continuously refine BC3's operating model, including member feedback collection and decision-making processes in coordination with both members and staff
• Manage member resource hub and work closely with team to deliver valuable content to members

Internal BC3 Operations

Directly supervise 1-2 BC3 support staff members who handle critical organizational functions including:

• Oversee comprehensive member administrative services including invoicing processes, membership renewals, and seamless onboarding experiences for new members.
• Maintain member engagement forms and coordinate calendar invitations for all member events and activities
• Oversee management and maintenance of all organizational software platforms and ensure optimal functionality across systems
• Maintain and optimize Salesforce database integrity, ensuring accurate member information and effective data management practices
• Coordinate and manage calendaring systems for all Directors to optimize scheduling and meeting coordination
• Process and manage staff expense reports to ensure timely reimbursement and accurate financial record-keeping
• Provide comprehensive grant management support including compliance tracking, reporting requirements, and coordination with funding partners

Fiscal Sponsor Management

• Work with BC3’s fiscal sponsor to manage BC3 staff hiring, onboarding, and offboarding processes.
• Manage Advisory Board member onboarding and offboarding, collaborate with AB Chair and Executive Director on new member recruitment, and assess BC3 staff support needs from the Advisory Board

Qualifications

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field
• Minimum 5-7 years of progressive operations management experience
• 3+ years of supervisory experience managing support staff
• Basic knowledge of climate issues and solutions
• Proven project management experience with ability to manage multiple concurrent projects
• Strong experience with CRM systems (Salesforce experience preferred)
• Demonstrated ability to work effectively with diverse stakeholders and cross-functional teams
• Strong analytical and problem-solving abilities
• Experience with event planning and coordination

Preferred Qualifications

• Experience in nonprofit or membership-based organizations
• Experience leveraging Artificial Intelligence (AI) tools and/or agents
• Experience working with corporate leaders or working inside of large for-profit corporations
• Experience with grant management and compliance
• Knowledge of IT systems and software management

Key Competencies

• Strategic thinking and operational excellence
• Leadership and team development
• Change management and process improvement
• Start-up mindset: You embrace a rapidly changing environment, and you seek solutions as challenges arise with a positive attitude.
• Attention to detail and organizational skills
• Adaptability and flexibility in a very dynamic environment
• Relationship building and stakeholder management
• Financial acumen and budget management

About Our Organization & Team

The Business Council on Climate Change (BC3) brings leaders together across companies and sectors to achieve critical climate goals. We are a small and mighty team who works closely together to support sustainability leaders in the corporate sector to address some of the most pressing climate issues of our time. You’ll thrive if you are self-motivated, a proactive communicator, work well independently and as part of a small team and enjoy a working environment that is dynamic and where people are passionate about making a difference.

To Apply

Please send a resume and short cover letter (written by you not AI) to bc3@bc3sfbay.org. We value your time and interest, however will not be able to respond to calls and/or emails asking for updates.

The Business Council on Climate Change (BC3), a project of Community Initiatives, is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetics or any other status or characteristic protected by federal, state, or local law. We value diversity of lived experiences at BC3 and believe that a wide array of perspectives contributes to creative climate solutions where all communities thrive. For these reasons, we encourage folks from all backgrounds to apply, even if you do not meet all of the qualifications.