Marketing & Audience Engagement Associate

Marketing & Audience Engagement Associate

Full-Time | Hudson Hall | Hudson, NY

About Hudson Hall

Hudson Hall is New York State's oldest surviving theater and a multidisciplinary arts center presenting performances, exhibitions, festivals, film screenings and talks, and community programs throughout the year. Our work spans music, dance, theater, visual art, film, civic dialogue, and education, bringing together artists and audiences from the Hudson Valley and beyond.

We're looking for someone who is excited by the pace and variety of a small, ambitious organization, and who wants to help connect people with meaningful artistic experiences.

Position Summary

The Marketing & Audience Engagement Associate plays a central role in how patrons experience Hudson Hall. Working closely with the Director of Marketing & Communications, this position helps execute marketing campaigns across multiple platforms while serving as a primary point of contact for guests before, during, and after events.

This is an ideal position for someone who enjoys both creative communications and working directly with people. You'll gain broad experience across marketing, engagement, ticketing, customer service, membership, and event operations while contributing to nearly every public-facing aspect of the organization.

Responsibilities

Marketing & Communications

• Build and update event pages on the Hudson Hall website
• Draft and deploy email campaigns
• Prepare patron communications, including pre-event emails
• Publish and schedule approved social media content
• Maintain community calendars and event listings
• Adapt marketing assets across print and digital platforms using Canva, Adobe Suite, or AI tools
• Coordinate print production such as playbills and posters with outside vendors
• Organize photography, video, and marketing assets
• Assist with campaign reporting and audience analytics

Patron Services & Ticketing

• Manage Hudson Hall's ticketing system and PatronManager database
• Build events, seating maps, ticket allocations, discount codes, and ticket offers
• Respond to patron inquiries by phone and email
• Process exchanges, refunds, and accessibility requests
• Maintain patron and membership records
• Generate audience reports and mailing lists for marketing and development

Front-of-House & Audience Experience

• Help ensure a welcoming, accessible, and memorable audience experience
• Coordinate front-of-house operations during performances and events
• Manage check-in and box office operations
• Coordinate VIP seating and special guest logistics

Membership & Patron Engagement

• Support the administration and growth of Hudson Hall's membership program
• Fulfill member benefits and assist with renewals
• Identify opportunities to increase engagement and repeat attendance
• Support donor stewardship through exceptional patron service
• Track audience feedback and share insights with staff

Collaboration

This position works closely with colleagues across Marketing, Development, Production, and Administration to ensure ticketing, communications, patron experience, and event logistics remain aligned.

Qualifications

We're looking for someone who is curious, organized, collaborative, and eager to learn.

Strong candidates will bring:

• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Basic familiarity with graphic design tools
• The ability to manage multiple projects and deadlines
• Customer service and interpersonal skills
• Comfortability learning new software and technology
• Good judgment, initiative, and a collaborative approach to problem-solving
• An interest in the performing arts, visual arts, and cultural institutions

Experience with PatronManager, Salesforce, Canva, Adobe Creative Suite, Mailchimp, or similar platforms is helpful but not required.

Schedule

This is a full-time position based in Hudson, New York.

Most work takes place during regular weekday office hours, with evening and weekend hours during performances, festivals, and special events. Hudson Hall supports a flexible, collaborative work environment, including occasional hybrid work where appropriate and consistent with organizational needs.

Compensation & Benefits

• Salary: $45,000-$50,000 annually, commensurate with experience.
• Generously subsidized medical, dental, and vision insurance
• Health Reimbursement Arrangement (HRA) and Flexible Spending Account (FSA) options
• Paid vacation, sick leave, and holidays
• Support for professional development
• Complimentary admission to Hudson Hall programs
• Hybrid work flexibility, consistent with organizational needs

Why This Role?

This is an opportunity to build a broad foundation in arts administration while working alongside a collaborative senior staff at one of the Hudson Valley's leading cultural organizations. You'll have the chance to develop new skills across multiple disciplines and to help shape how audiences discover and experience Hudson Hall.

We encourage you to apply even if you don't meet every qualification listed above. Research suggests that many talented candidates, particularly women and people from historically underrepresented communities, are less likely to apply unless they feel they meet every requirement. If you're excited by this role and believe you could contribute to Hudson Hall's work, we'd love to hear from you.

We are committed to supporting professional growth through mentorship, cross-departmental learning, and meaningful responsibility. We welcome initiative, encourage new ideas, and are invested in helping talented people grow into the next stage of their careers.

• Generously subsidized medical, dental, and vision insurance
• Health Reimbursement Arrangement (HRA) and Flexible Spending Account (FSA) options
• Paid vacation, sick leave, and holidays
• Support for professional development
• Complimentary admission to Hudson Hall programs
• Hybrid work flexibility, consistent with organizational needs