Tenant Services Coordinator

Description

About SHF: Founded in 1969, Settlement Housing Fund is a nonprofit affordable housing organization. We own and operate 3,147 affordable apartments across New York City and are currently creating and preserving additional 3,031 apartments. We provide social services through on site support to ensure housing stability for tenants who have transitioned from shelters into permanent housing at our buildings and those of other owners. We serve as an HDFC nominee to provide private developers with access to City financing to expand the supply of affordable housing. We are a leader in tenant selection and affirmative fair housing, leasing hundreds of units annually for other affordable housing owners.

JOB SUMMARY: The Tenant Services Coordinator role works with a roster of tenants in a residential building operating under the NYC Department of Social Services (DSS) AHS Master Lease program to address barriers to housing stability and successful tenancy. In coordination with each household, the Tenant Services Coordinator is responsible for providing advocacy, delivering direct support services, and intervening during crises to support housing stability and overall well being of our residents.

Job Duties include but are not limited to:

• Deliver direct tenant support services, including move in assistance, service referrals, housing stability support, and crisis intervention.
• Meet regularly with assigned tenants on site in their apartments, in the building, in the community, and/or in the office to address challenges impacting housing stability; frequency of contact is based on tenant need.
• Support tenants during move in by orienting them to their unit, building policies, house rules, and available on site and community based services.
• Conduct intakes, assessments, and goal planning with tenants to identify service needs and appropriate interventions.
• Provide direct advocacy, problem solving, and supportive services related to tenancy issues, lease compliance, arrears prevention, and housing retention.
• Coordinate and provide referrals to internal and external service providers, including benefits and entitlements, medical, mental health, substance use, education, employment, and other community based supports.
• Serve as a liaison with property management to address maintenance issues, lease related concerns, move ins, and other tenancy matters.
• Respond to tenant crises in coordination with supervisors, building staff, and emergency, clinical, or community partners as appropriate.
• Attend appointments with tenants as needed to support access to services and resolution of housing related issues.
• Maintain complete, timely, and accurate case notes, tenant records, and service documentation in accordance with DSS AHS Master Lease program standards and organizational requirements.
• Participate in required staff meetings, case conferences, supervision, trainings, and program compliance activities.
• Ensure departmental deadlines, documentation requirements, and performance expectations are consistently met.
• Perform other related duties as reasonably assigned.

Qualifications

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree required. A combination of education and relevant professional experience that provides the knowledge, skills and abilities needed for the role may be considered.
• 2 or more years’ experience working with families experiencing homelessness, or housing insecurity.
• Experience with general case management functions, assessment, and advocacy skills.
• Knowledge of various city social service agencies and community based organizations related to housing and homelessness, highly preferred.
• Strong proficiency in Microsoft Office.
• Ability to work successfully in a hybrid environment.
• Ability to travel to households within the NYC (New York City) area using public transportation.
• Bilingual a plus but not a requirement.
• Ability to work Monday through Friday, consistent 8 hour shift, with an unpaid hour for lunch.
• Ability to relate to people of diverse backgrounds.
• Commitment to providing affordable housing for low to moderate income population.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this job.

• The ability to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The ability to frequently sit and reach with hands and arms.
• The ability to occasionally lift and/or move up to 20 pounds.
• The ability to travel frequently within NYC area using public transportation.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job.

• Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators.
• The noise level in the work environment is usually moderate.

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job related duties requested by their supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and subject to changes in business necessity.

Settlement Housing Fund, Inc. is proud to be an Equal Opportunity Employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions expected of an employee. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of you as an employee. You may be asked to perform other duties as required.

• 4 weeks of vacation time annually for new employees
• 12 federally recognized holidays, plus a floating holiday
• A 35-hour work week
• Hybrid work model
• Medical, dental, and vision
• 12 weeks of paid parental leave
• Paid prenatal leave
• Summer Fridays
• Flexible spending account – pretax health and dependent care
• Company paid basic life insurance, AD&D and Long-term disability insurance
• Commuter benefits (transit & parking)
• Pet insurance
• Identity theft and legal insurance
• 403b – with company match and 100% vesting day 1
• Customizable supplemental insurance
• Mental health support
• Tuition reimbursement
• And more!

Bilingual in Spanish or other languages a plus (not a requirement)