Community Care Associate

MAKE A DIFFERENCE. BUILD COMMUNITY. BE A PART OF SOMETHING MEANINGFUL.

At Loudoun Hunger Relief (LHR), we believe everyone deserves access to nutritious food, compassionate support, and the resources they need to thrive.

As a Community Care Associate, you will play an important role in making that happen. You will work directly with our neighbors, volunteers, community partners, and team members to help create welcoming, respectful, and positive experiences for the people we serve. This is a hands-on position for someone who enjoys working with people, being part of a team, solving problems, and making a tangible difference in the community. No two days are exactly alike—you may support food distributions, welcome new families, connect neighbors with community resources, assist with outreach events, or help lead a mobile market.

WHAT YOU'LL DO

Connect with Our Community

• • Serve as a welcoming and supportive point of contact for neighbors accessing LHR programs and services.
  • Interact with program participants and volunteers during pantry services, mobile markets, education programs, and community outreach events.
  • Welcome new families, complete intake, and provide information about available programs and services.
  • Connect neighbors with other community organizations, resources, and services where appropriate.

Support Daily Operations

• • Serve as a shift lead for on-site and mobile food distributions when assigned.
  • Help create an environment where neighbors, volunteers, and team members feel welcomed, respected, and valued.
  • Help ensure distributions run efficiently, safely, and smoothly.
  • Prepare distribution sites by organizing supplies and forms, completing setup, and ensuring the program database is ready.
  • Assist with closing procedures, including resetting spaces and organizing supplies and equipment.

Support Education & Outreach

• • Promote LHR's educational programs and services and assist neighbors with registration.
  • Represent Loudoun Hunger Relief at community outreach and education events.

Keep Things Organized

• • Complete data entry and maintain accurate program records.
  • Provide general administrative support, including phone coverage, appointment processing, email, and calendar management.
  • Help troubleshoot information or data discrepancies and communicate issues to the appropriate team member.
  • Take on additional responsibilities and projects as needed to support the team and our mission.

WHAT WE'RE LOOKING FOR

We are looking for someone dependable, compassionate, organized, and energized by working with people. You don't need to have experience in every area listed below. We're looking for someone ready to learn, contribute, and grow with our team.

Required knowledge, skills, and abilities (KSA):

• • High school diploma or equivalent.
  • Bilingual in English and another language. Spanish and other languages spoken within our community are welcomed and valued
  • Ability to work at both our Leesburg and Sterling locations as needed.
  • Availability for some pre-scheduled evening and weekend hours.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Strong communication and interpersonal skills.
  • Dependable, responsible, and committed to maintaining the highest level of integrity.
  • Strong organizational skills and attention to detail.
  • Ability to maintain the confidentiality of program participants and donors.
  • Ability to lift approximately 30–50 pounds.
  • Proficiency with Microsoft Office, Word, Excel, and Outlook.
  • Ability to learn and use databases for program data entry.

Preferred KSA:

• • Associate's degree or higher.
  • Experience working in a community-based organization, nonprofit, human services, customer service, education, or related field.
  • Experience with Link2Feed or another client/program database.
  • Experience facilitating groups, classes, outreach activities, or community events.
  • Bilingual in English and another language. Spanish and other languages spoken within our community are welcomed and valued

WHY THIS ROLE MATTERS

Your work will have a direct impact on the people and communities we serve. Whether you're welcoming a new family, helping a neighbor access additional resources, leading a mobile distribution, supporting a nutrition class, or working alongside volunteers, you'll see the impact of your work every day.

This role is also a great opportunity for you to develop valuable skills in: Community Engagement, Human Services, Customer and Member Services, Program Coordination, Event and Distribution Management, Data Management and Administration, Public Speaking and Education, Community Outreach, and Team Leadership.

WHAT SUCCESS LOOKS LIKE

In this role, success means more than completing a checklist of tasks. It means helping create an experience where every neighbor feels welcomed, respected, and supported.

You'll be successful when you can confidently lead a market service distribution, build positive relationships with neighbors and volunteers, stay organized in a dynamic, fast-paced environment, and work collaboratively with your team to solve problems and get things done.

PHYSICAL & WORK ENVIRONMENT

The full-time position requires 5 hours per week.

The part-time position requires 25 hours per week. Both roles are active and hands-on and require flexibility in a fast-paced, team-oriented environment.

The positions include standing, walking, bending, lifting, and moving supplies and equipment. The ability to lift approximately 30–50 pounds are required. Some evening and weekend hours will be scheduled in advance based on program and community needs.

Background checks may be required.

FULL-TIME POSTION BENEFITS

• Personal Time Off
• Sick Time Off
• Short-and-Long Term Disability
• Life Insurance
• Health Insurance
• Dental and Vision Insurance
• Retirement Plan through Simple IRA
• Paid Holidays

Part-time employees get paid time off for federal holidays that fall during regular working hours.

JOIN OUR TEAM

If you're looking for a role where your work has a purpose, your ideas are valued, and you can connect with people while making a difference in your community, we'd love to hear from you.

Come help us

FULL-TIME POSTION BENEFITS

• Personal Time Off
• Sick Time Off
• Short-and-Long Term Disability
• Life Insurance
• Health Insurance
• Dental and Vision Insurance
• Retirement Plan through Simple IRA
• Paid Holidays

Part-time employees get paid time off for federal holidays that fall during regular working hours.

Bilingual in English and another language preferred. Spanish and other languages spoken within our community are welcomed and valued.