Training Support Staff-II (Customer Service)

Although this is an entirely remote position, we are currently only able to accept applications from candidates based in Pennsylvania or New Jersey.

Description

In support of Beck Institute's mission to improve lives worldwide through excellence and innovation in cognitive behavior therapy, we are seeking a Training Support Staff-II – Customer Service to help facilitate our various live and virtual professional training events and to offer our customers prompt and professional service.

Duties

Live (Virtual) Event Support:

• • Monitor the training event chat; respond to/redirect trainee inquiries as applicable
  • Troubleshoot low complexity tech issues for trainees and faculty/presenters
  • Mute/unmute trainees
  • Start/stop/manage breakout rooms

Customer Service Support:

• • Provide prompt, professional, and courteous customer service, via email and phone, using Salesforce to track and document all correspondence.

Schedule

The TSS-II is a non-exempt, part-time, hourly position. TSS-IIs are scheduled on an as-needed, as-available basis, with the work primarily occurring between 8:30AM – 4:30PM, ET, although evening and weekend opportunities may present. The live events that the TSS-II will be asked to support will range from 90 minutes to 3 days (with the standard workshop “day” being 8 hours with a 1-hour lunch.)

Interested candidates should possess:

• • Outstanding interpersonal, verbal/written communication and keen listening skills.
  • A high degree of availability
  • Reliable internet
  • Experience with, or at a minimum, familiarity with videoconferencing applications
  • A willingness and ability to engage in extensive screentime
  • Availability to start no later than January 1, 2027

Psychology background or familiarity with CBT is preferred. Experience with Salesforce is highly desirable.

Compensation & Training

• • This position pays $18/hour
  • Beck Institute will provide hired staff with a Beck Institute Zoom account, email address, and laptop.
  • Hired candidates for this part-time position will participate in a paid virtual training session that will cover role orientation and a Zoom introduction prior to supporting any live events.

Work Location

• • This is a 100% remote position, but we are currently only able to accept applications from candidates located in Pennsylvania and New Jersey.

Beck Institute is a mental health nonprofit. Please be aware that as a part of their jobs, Beck Institute employees may be asked to view or work with materials related to depression, anxiety, personality disorders, eating disorders, weight loss, suicide, and other topics that may be upsetting to some.

Beck Institute will provide hired staff with a Beck Institute Zoom account, email address, and laptop.

Hired candidates for this part-time position will participate in a paid virtual training session that will cover role orientation and a Zoom introduction prior to supporting any live events.