IT System Administrator at Lincoln Center Theater

Overview:

LCT’s mission is to bring exceptional theater to life. Building on a legacy of artistic excellence, LCT strives to expand what is possible: to make the magic of theatre more palpable, empowering visionary artists and extending the invitation for the community to join in celebrating the power of live performance. To see that mission to fruition in a new era at the New York institution, commencing with the current 2025-2026 season, Lear deBessonet assumes the role of Kewsong Lee Artistic Director, alongside Managing Director Mike Schleifer, Executive Producer Barlett Sher, Stacey and Eric Mindich Producer Nicole Kastrinos, Executive Director of Development and Planning Naomi Grabel, and LCT3 Artistic Director and Producer Maria Manuela Goyanes.

Founded in 1985 by Board Chair Hon. John V. Lindsay, Executive Producer Bernard Gersten and Director Gregory Mosher, and led for 33 years by André Bishop, LCT is one of the leading nonprofit theaters in the country, producing an annual season of plays and musicals that have been seen by millions around the globe. It is one of 11 autonomous constituents of the Lincoln Center for the Performing Arts. Each year, the three theaters that make up LCT welcome nearly 300,000 audience members to its home on the Lincoln Center campus.

Over the last 40 years, LCT and its outstanding productions have received many of the highest accolades, including 87 Tony Awards®, 97 Drama Desk Awards, 79 Outer Critics Circle Awards, 33 Obies, 11 NY Drama Critics Circle Awards, and one Pulitzer Prize, as well as two finalists.

LCT Values:

LCT is dedicated to fostering a theater representative of all the populations we serve. We are proactively committed to better serve artists, staff, crews, audiences, and broader communities through our organization's values. We welcome applicants who are in alignment with our organization's values of empathy, dignity, and care.

Position Summary

We are seeking an IT System Administrator to manage the critical technology infrastructure that powers our theater operations. Reporting directly to the Director of IT, you will ensure 24/7 system availability for our Box Office, Production, and administrative teams. This role requires a unique blend of high-level systems architecture and hands-on support for specialized theater software and hardware. In this role, you will be responsible for the overall health and security of our servers, cloud environments, and core business applications. You will lead complex infrastructure projects, mentor staff, and ensure 24/7 system availability. The ideal candidate possesses deep technical expertise across multiple platforms and is a proactive problem-solver dedicated to driving operational excellence.

Responsibilities:

• Infrastructure Management: Design, install, and configure physical and virtual servers (Windows), network devices, and firewalls.
• Manage onsite and remote hardware (Windows/macOS) and peripheral theater tech like barcode scanners and thermal printers.
• Cloud & Virtualization: Manage and optimize cloud services (AWS, Azure, Office365, Google Cloud) and virtualization platforms like VMware or Hyper-V.
• Security & Compliance: Implement security protocols, manage identity services (Active Directory, Azure AD), and remediate vulnerabilities to protect data integrity.
• Specialized Systems Management: Maintain and optimize theater-specific platforms such as Tessitura, for ticketing and CRM, NetSuite for Financial Management & Accounting and Propared for production scheduling.
• Cybersecurity & Compliance: Protect sensitive donor and patron data in compliance with PCI standards and nonprofit security best practices.
• Performance Monitoring: Proactively monitor system performance, analyze logs, and perform capacity planning to prevent downtime.
• Disaster Recovery: Develop and maintain comprehensive backup strategies and disaster recovery plans; regularly conduct testing and verification.
• Project Leadership: Act as a project lead for major IT initiatives, including system migrations, upgrades, and new technology implementations.
• Mentorship & Support: Provide Tier 3 technical support and mentor junior administrators to resolve complex issues.

Skills & Qualifications:

• Experience: Minimum of 5–10 years of professional experience in systems administration. Previous experience in performing arts or nonprofit sectors is highly preferred.
• Technical Expertise:
  • Proficiency in Windows Server (2016/2019/2022).
  • Expertise in Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
  • Strong knowledge of networking protocols.
• Soft Skills: Excellent analytical, problem-solving, and communication skills; ability to explain technical concepts to non-technical audiences.
• Work Environment:
  • Availability for an on-call rotation to respond to after-hours emergencies.
  • Ability to work in a hybrid or onsite environment and occasionally lift/transport server equipment (up to 40 lbs).

Compensation & Benefits:

This is a full-time, exempt, salaried position with an annual salary range of $90,000 - $110,000. Lincoln Center Theater provides comprehensive benefits including: Paid Medical, Dental, and Vision Insurance, 403(b) and Employer Match, and Paid Time Off.

Application Instructions:

Please apply here: https://lct.bamboohr.com/careers/58

Please note only candidates who submit a resume, cover letter will be considered.

All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state and local laws.

This is a full-time, exempt, salaried position with an annual salary range of $90,000 - $110,000. Lincoln Center Theater provides comprehensive benefits including: Paid Medical, Dental, and Vision Insurance, 403(b) and Employer Match, and Paid Time Off.